Loan Processing Supervisor

Credit Union Resources, Inc. in Addison, TX

  • Industry: Financial Services - Banking/Investment/Finance - Others
  • Type: Full Time
position filled
Job Description: The Loan Processing Supervisor will oversee the daily workflow of the processing team prioritize work to ensure that closing dates and lock dates are met. Primary functions are to resolve workflow problems, troubleshoot system issues, act as the first escalation point, coach and train staff to efficiently execute procedures. Responsibilities include: Assist processors with file review and compiling an accurate needs list Provide direction, training, and coaching Manage the processing pipeline and provide strategic direction of activities and priorities of processing staff Through pipeline management achieve corporate turn time goals Advocate for paperless processing by coaching and problem solving to achieve results Be an advocate for change, including the use of Roostify Proficient use of reporting system Clear all Non-Shippable and Uninsurable items to ensure the purchase of the loans Identify areas of concern or improvement and make recommendations to improve workflow, automation, and procedures to the Processing Manager Answer complex questions regarding the work process for team members and solve complex problems and issues through to resolution Acts as a liaison between the processing team and the Processing Manager, Loan Officer Managers, and Credit Union clients Train and assist team members on the Loan Origination System (LOS) and workflow Provide and ensure excellent customer service to internal and external clients Delegate and review the work of team members on a daily basis Coach and train team members in order to elevate experience levels Provide input for annual performance reviews of team members to the Processing Manager Interview and provide input on hiring new employees Assist the Processing Manager with the maintenance and accuracy of time and attendance data of team members Other duties as assigned Job Requirements 10+ years of mortgage processing and customer service experience 5+ years of experience in developing reports, analyzing data, root cause analysis and process flow design Ability to provide leadership strategy and interpret data Thorough working knowledge of secondary market guidelines including FNMA, FHLMC, VA, HUD, USDA, and Private Investor loans Proficient in AUS software, i.e. DU and LP Thorough understanding of RESPA, TRID and ECOA regulations Advanced knowledge of mortgage operations, organization, and processing teams Maintain a working level of knowledge regarding mortgage concepts and terminology Successful NMLS Registration required Ability to hold the team accountable for consistent communication, responsiveness, and meeting deadlines Outstanding verbal and written communication MS Office proficiency Ability to follow established guidelines to accomplish tasks and solve complex problems Ability to plan, organize and schedule the work of others Ability to meet established daily expectations Must be available to work additional hours on short notice as determined by management to meet client service level agreements

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