Service Specialist (Lancaster)

Convergint in Lancaster, PA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled
Location , PA (On-Premises)
Primary Office Philadelphia
2001 South 29th Street
Philadelphia, PA 19145
United States

Duration Full Time
Desired Education Associates
Desired Experience 3-5 Years
Minimum of three years of previous, relevant field service experience in electronic security required.

Preferred experience with Software House and Genetec
Responsibilities Responds to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs projects as necessary.

Identifies and resolves problems for most types of service calls including emergency calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results. May require originality and ingenuity in some situations.

Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service.

May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.

Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses well-developed troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

Provides technical support to end users and field labor when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.

Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.

Keeps up to date and informed on all company products, services and policies.

Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.

Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.

Performs other duties and responsibilities as requested or required.
Skills Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted

Solid technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems

Solid programming skills and proven ability to troubleshoot problems and look for solutions

Must be a self-starter and work well with general supervision

Strong mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper)

Frequent visits to jobsites are required. Minimal overnight travel is required. Valid drivers license required.

Strong verbal, written and interpersonal communication skills

Solid organizational skills and the ability to handle multiple service needs simultaneously

Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
Other While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces and exposure to different types of outdoor weather conditions. Risk of electrical shock and/or general hazards found in a construction environment are present.

The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Convergint Technologies is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

Convergint Technologies is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at

Associated topics: assist, deskside, desktop, help, information technology support, service, support, technical support specialist, technician iii, technician iv

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