Customer Service Representatives

COllabera in Bentonville, AR

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • $24,990.00 - 37,110.00
position filled
Bentonville, Arkansas
Skills : Customer Service,Basic computer literacy
Description :
No. of Positions: 5
Hours: Start out as Day shift Monday to Friday 8am- 4:30pm for a month (rolling out new product)
After 30 days, we will ask selected candidates to be able to move to 2nd or 3rd shift. Candidates submitted must understand and agree to these terms.
Pay rate listed below.
$15.00/hr (1st shift)
$15.75 (2nd shift)
$16.25 (3rd shift)
Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
Diffuses upset customers
Fully details customer interactions in real-time
Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
Identifies and escalates complex problems under direct supervision
Works on a limited variety of problems of limited scope using defined procedures and practices
Collaborates with fellow technicians and supervisor to tackle problems
Familiarizes self with new technologies, products and platforms
Associated topics: client, customer order, customer service, customer service representative, guest, help desk, phone call, support specialist, telephone, telephone activation specialist

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