Partner Operations Manager

Cisco Systems, Inc in Miami, FL

  • Type: Full Time
position filled
What You'll Do

You'll be consulting with one or more named partners with direct engagement and act as the Primary operational Partner point of accountability for internal Cisco Stakeholders (i.e. supply chain, IT, finance). As the voice of the partner, you will represent them on high impact policy, program & capability rollouts. You will be tasked with Change Enablement -Leading tailored efforts to craft partner awareness of changes in tools, processes, and policies and drive the adoption of effective services or capabilities. They get involved with Critical Issue Fixes - Facilitating resolution of short-term critical business issues and long term fixes. Also involved with Deal Sensing – Assess strategic/critical deal pipeline and facilitates consult into Deal Management Office for execution. As a POM you will prepare and deliver QORs - Leads Internal/External Ops Reviews to highlight Partner & Cisco Performance on key data points and build Operational Business Plans - Develop and coordinates execution of customer operational account plans. You will lead Improvement Initiatives - to boost partner profitability and efficiencies.

Who You'll Work With

You will support two main stakeholders:

  • The External Partner
  • Internal Americas Partner Organization Partner Account Managers (PAMs) and Partner Service Software Managers (PSSMs).
  • You also have a broad network of extended teams whom you will engage on a regular basis. You will collaborate with Regional Customer Service (Transaction Team), Supply Chain, Global Tax & Compliance, Technical Assistance Center, Cisco Commerce Workspace (CCW) Teams. The Partner Operations Manager community functions best as a trusting, reciprocal one. We are very professional, work with integrity, and have each other’s backs.

    Who You Are

    You have good analytic skills that allow you to take a report and identify business trends. You possess strong communication/presentation skills to facilitate regularly scheduled sync up calls with your partners.

    Our minimum requirements for this role

    Bachelor's degree plus 5-8 years of Customer Service related experience

    Strong listening skills with the ability to be anticipatory of partner needs

    Validated partner knowledge/eye for business, sufficient enough to understand customer solutions, topologies, and interaction with higher networking layers.

    Why Cisco

    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

    We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

    But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take ambitious steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.


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