Partner Operations Manager

Cisco Systems, Inc in Miami, FL

  • Type: Full Time
position filled
What You'll Do

You'll be consulting with one or more named partners with direct engagement and act as the Primary operational Partner point of accountability for internal Cisco Stakeholders (i.e. supply chain, IT, finance). As the voice of the partner, you will represent them on high impact policy, program & capability rollouts. You will be tasked with Change Enablement -Leading tailored efforts to craft partner awareness of changes in tools, processes, and policies and drive the adoption of effective services or capabilities. They get involved with Critical Issue Fixes - Facilitating resolution of short-term critical business issues and long term fixes. Also involved with Deal Sensing – Assess strategic/critical deal pipeline and facilitates consult into Deal Management Office for execution. As a POM you will prepare and deliver QORs - Leads Internal/External Ops Reviews to highlight Partner & Cisco Performance on key data points and build Operational Business Plans - Develop and coordinates execution of customer operational account plans. You will lead Improvement Initiatives - to boost partner profitability and efficiencies.

Who You'll Work With

You will support two main stakeholders:

  • The External Partner
  • Internal Americas Partner Organization Partner Account Managers (PAMs) and Partner Service Software Managers (PSSMs).
  • You also have a broad network of extended teams whom you will engage on a regular basis. You will collaborate with Regional Customer Service (Transaction Team), Supply Chain, Global Tax & Compliance, Technical Assistance Center, Cisco Commerce Workspace (CCW) Teams. The Partner Operations Manager community functions best as a trusting, reciprocal one. We are very professional, work with integrity, and have each other’s backs.

    Who You Are

    You have good analytic skills that allow you to take a report and identify business trends. You possess strong communication/presentation skills to facilitate regularly scheduled sync up calls with your partners.

    Our minimum requirements for this role

    Bachelor's degree plus 5-8 years of Customer Service related experience

    Strong listening skills with the ability to be anticipatory of partner needs

    Validated partner knowledge/eye for business, sufficient enough to understand customer solutions, topologies, and interaction with higher networking layers.

    Why Cisco

    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.

    We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!

    But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

    Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take ambitious steps, and we take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

    So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.

    You may be interested in these similar jobs!
    General Manager Smoothie King SK Midwest # 943 Miami
    943 - OPA-LOCKA SK in Miami, FL

    General Manager About SK Midwest: SK Midwest currently consists of 30+ Smoothie King restaurants across six states.  We are seen as leaders in…

    Read More
    Assistant Floor Manager
    Restaurant Depot in Miami, FL

    Restaurant Depot - - 2041 NW 12th Ave [Department Manager / Front End Manager] As an Assistant Floor Manager with Restaurant Depot, you'll: Ensure pr…

    Read More
    Kitchen Manager
    California Pizza Kitchen in Hollywood, FL

    California Pizza Kitchen - 11401 Pines Blvd. Ste. 100 - [Assistant Manager / Team Leader / Shift Manager] - Ask any CPK employee why they like workin…

    Read More
    Floor Manager
    Restaurant Depot in Miami, FL

    Restaurant Depot - - 2041 NW 12th Ave [Department Manager / Front End Manager] As a Floor Manager with Restaurant Depot, you'll: Supervise, train, ev…

    Read More
    Shift Leader - Restaurant 201137 - 2401 W Sunrise Blvd., Ft. Lauderdale, FL 33311
    Church's Chicken in Fort Lauderdale, FL

    Church's Chicken - - 2401 W Sunrise Blvd. [Shift Manager / Kitchen Manager] As a Shift Leader at Church's Chicken, you'll: Monitor and ensure prompt,…

    Read More
    Front of House Shift Leader
    California Pizza Kitchen in Hollywood, FL

    California Pizza Kitchen - 11401 Pines Blvd. Ste. 100 - [Supervisor / Assistant Manager / Team Leader] - Ask any CPK employee why they like working h…

    Read More
    Hospitality Recruiter
    Goodwin Recruiting in Fort Lauderdale, FL

    Want to love what you do with unlimited earning potential? Goodwin Recruiting is one of the nations premier hospitality recruiting companies. We hav…

    Read More
    Assistant Deli Manager
    Restaurant Depot in Miami, FL

    Restaurant Depot - - 2041 NW 12th Ave [Department Manager / Store Supervisor] As an Assistant Deli Manager with Restaurant Depot, you'll: Ensure prop…

    Read More
    Partner Operations Manager
    Microsoft in Fort Lauderdale, FL

    The Americas Operations **Partner Business Operations (PBO) team** is chartered with the operational enablement of our partner ecosystem. The PBO tea…

    Read More
    Kitchen Shift Leader
    California Pizza Kitchen in Fort Lauderdale, FL

    California Pizza Kitchen - 2301 N. Federal Hwy. - [Supervisor / Kitchen Manager / Assistant Manager] - Ask any CPK employee why they like working her…

    Read More
    Meat-Seafood Manager
    Winn-Dixie in Fort Lauderdale, FL

    Winn-Dixie - - 1625 CORDOVA ROAD [Department Manager / Store Supervisor] As a Meat-Seafood Manager at Winn-Dixie, you will: Manage the daily operatio…

    Read More