Short Term Capacity Planner (OE Lead Analyst)

Cigna in Phoenix, AZ

  • Industry: Warehousing/Logistics - Others
  • Type: Full Time
position filled
***** This position must be located in a Cigna office location ****** The short term planning position develops and drives short term capacity plans for the Claim operation that maximize overall resource utilization across all available supply levers, while ensuring best in class service levels. **Responsibilities:** + Tracks and trends claim operational metrics (receipts, production, overtime, inventory, etc.) to help drive business decisions. + Analyzes operational metrics to enhance forecasts and make recommendations. + Generate & review the STEP files with the claims supervisors and managers to ensure assumptions are accurate and up to date. + Monitor and publish results to plan, identify gaps & lead remediation strategy with operations. + Assists the Claim Operations by creating "what if" scenarios that allows the business functions to make informed decisions by understanding the impacts miscellaneous assumptions will have to their inventory. + Calculates/updates the daily capacity figures for the Daily Claim Dashboard + Partners with the Long Term Capacity Planners to ensure long term forecasts are in line with real time actuals. + Reviews load balance needs at a holistic level across claim on a weekly basis. Then coordinates with managers/supervisors to secure load balance support, and the Resource Management Group who will distribute the inventory. + Communicate claim inventory hot spots and remediation plans to Senior Leadership within Claim. **Qualifications** **:** + Bachelor's degree or 5+ years equivalent work experience + Ability to manage multiple priorities + Strong influencing and conflict management skills + Demonstrated ability to collaborate and ability to develop and maintain effective relationships with individuals at various levels + Excellent communication skills: written, oral and listening skills + Ability to work with a high sense of urgency Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. We're a global health services company dedicated to helping people improve their health, well-being and peace of mind. We offer an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products that serve over 165 million customers and patients around the world. When you work with us, you'll enjoy a different kind of career - you'll make a difference, learn a ton, and change the way people think about health insurance. To see our culture in action, search #TeamCigna on Twitter or Instagram. </script>

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