Supervisor of Client Services

Childrens Home Society of North Carolina in High Point, NC

  • Type: Full Time
position filled


We are expanding our search -?The Program Supervisor for SPAN provides leadership and program management for the Supportive Post Adoption Network (SPAN) program which provides post adoption and referral services for youth and families. This position covers youth and families in western North Carolina and the Greensboro area. This position can be based in either location.

Area of Responsibility

  • Assure that all services within the SPAN program are delivered in accordance with the agency's mission, vision, and service philosophy while assuring services are organized and provided in a manner consistent with North Carolina state licensing rules, COA Standards, contract requirements, and all applicable state and federal laws that apply to the program
  • Meet all SPAN contract performance measures
  • Demonstrate a working knowledge of the local child welfare system including adoptions
  • Working knowledge of system barriers; responds to barriers as opportunities
  • Provide information and referral services regarding post adoption resources
  • Oversee administration of assessment and treatment provided for clients with attachment issues, other mental health issues, substance abuse issues, etc.
  • Supervise staff providing cases management as needed to include collaboration, ongoing assessment, planning, facilitation, care coordination, referral to additional services/resources, and advocacy to meet the individual needs of the identified client and their family
  • Provide staff with crisis prevention, intervention strategies and support
  • Support the provision of individual and family therapy
  • Review and approve documentation for case file on each client/family to include, but not limited to the following: service notes, assessments (comprehensive clinical, diagnostic, psychiatric, psychological), placement history, summaries of previous treatments, and medical history/evaluations
  • Oversee the provision of social work services by staff and assure valid and appropriate licensure/credentialing is in place
  • Assist with the coordination and/or facilitation of parenting workshops, training events, and group services for special needs adoptive families
  • Build professional relationships with therapeutic and mental health resources
  • Collaborate SPAN services with other agency and program team members
  • Provide public relations and outreach for SPAN
  • Build a cohesive team that enhances support for colleagues and clients
  • Demonstrate compassion to assist in recognizing vicarious trauma and promotion of self-care
  • Incorporate data management in case reviews and progress to ensure implementation of core services
  • Ensures data is collected and completed according to agency standards
  • Ensure the program is implemented with fidelity
  • Provide a 24 hour on call availability to assist direct service staff in crisis situations involving clients
  • Complete all monthly, quarterly, annual, and ad hoc reports to document the function and outcomes of program services
  • Assure critical risk incidents are documented, reviewed, and reported to required parties in an accurate and timely manner
  • Review risk management reports and develop and implement corrective action plans as needed
  • Participate in the development and review of quality improvement processes, case record reviews, and client satisfaction survey instruments
  • Evaluate and approve time and expense reports and program expenditures according to agency policy
  • General

  • Adhere to Social Work Code of Ethics or to the Code of Ethics appropriate to the applicable licensure/credentialing and comply with professional standards of the Child Welfare League
  • Display sensitivity to the service population's cultural and socioeconomic characteristics
  • Perform other duties related to department goals and projects as needed
  • Supervisory Responsibilities

  • Carry out supervisory responsibilities in accordance with the agency's policies, procedures, and applicable laws. This includes recruiting, direct supervision, workforce development, and retention of employees according to agency policies and procedures
  • Qualifications

  • Minimum of MSW or Master's degree in Human Services field, with significant relevant experience required
  • Clinical license to include one of the following: LCSW, LMFT, LPC
  • Strong organizational skills, resource development, and budget development experience a plus
  • Strong working knowledge of human service systems for youth and young adults and an ability to bring together and collaborate with diverse community partners
  • Maintain a valid North Carolina driver's license, adequate auto insurance, and have access to an operating vehicle to attend to CHS business

  • You may be interested in these similar jobs!
    Registered Nurse (RN) Part Time
    Always Best Care Senior Services of Alamance, Chapel Hill & Durham in Burlington, NC

    Always Best Care is currently hiring a part time RN for orientations & assessments for non medical home care.The RN Supervisor provides oversight to …

    Read More
    Registered Nurse
    Always Best Care Senior Services in Burlington, NC

    Always Best Care is currently hiring a part time RN for orientations & assessments for non medical home care.The RN Supervisor provides oversight to …

    Read More
    Field Nurse Supervisor

    Field Nurse Supervisor Premier Home Health Care Services, Inc. is a national leading established Home Health Care Agency. We currently have an oppo…

    Read More
    Computer Field Technician
    Worldwide TechServices in Greensboro, NC

    20-0040:OverviewWorldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Head…

    Read More
    SLP-CFY Job in Winston-Salem, NC
    Soliant Health in Winston Salem, NC

    A school in Winston-Salem, NC is in need of a Speech Language Pathologist. PreK and elementary students Full time CFY's will need to provide own…

    Read More
    Financial Planning and Analysis Supervisor
    Gilder Search Group in Greensboro, NC

    We are currently recruiting for a leading triad area client. Due to recent growth and promotions, our client is adding a Financial Planning and Analy…

    Read More
    Catering and Premium Services Lead Worker
    ARAMARK in Winston Salem, NC

    Description Position Summary:? The Catering and Premium Services Lead Worker is responsible for the oversight or delegation of responsibilitie…

    Read More
    Supervisor of Maintenance Control
    Synerfac Technical Staffing in Greensboro, NC

    Position: Supervisor of Maintenance ControlLocation: GreensboroClient: Aviation CompanyResponsibilities: This person will be responsible for supervis…

    Read More
    Microsoft Dynamics CRM developer
    Advanity Technologies in Winston Salem, NC

    Hi,, Please find the requirement below and let me know if you have any questions Microsoft Dynamics CRM Developer Duration : 12 months Key Skills: Th…

    Read More
    Laundry Worker
    Healthcare Services Group in High Point, NC

    Overview Healthcare Services Group (HCSG) typically services long term care and nursing facilities and is now hiring a Laundry Worker in your…

    Read More