VP - Regional Leader, Strategic Clients - Provider (Alameda)

Change Healthcare in Alameda, CA

  • Industry: Executive Management - Procurement/Supply Chain
  • Type: Full Time
position filled

Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.

If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.

Empower Your Future. Make a Difference.

The VP/Regional Leader of Strategic Clients is a strong leader who builds and maintains trusted executive relationships with strategically important accounts. This executive will be accountable for the achievement of client specific financial objectives, including both growth and retention. This position functions as a client leader internally and externally for key assigned accounts within a specific region. This leader will need to uncover and act on the competitive environment in their accounts as well as provide insights on competitors that are compiled, analyzed and competitor plans provided to marketing and product. This position will be responsible for leading a team of 8 VPs and Strategic Client Executives responsible for one or more of Change Healthcares largest and most complex clients.


Customer Retention - 60%

  • Annual revenue baseline measure
  • Renewals are a core part of the revenue retention baseline
  • Customer Growth - 40%

  • Organic sales closed within account management baseline
  • Account management needs to be lead source of closed sale
  • Cross selling is a significant portion of the growth metric

    Strategic account planning, retention and growth accountable for defining and owning strategic account planning and deployment across the entire range of Change Healthcares products and services in the provider channel, ensuring that we are meeting customers needs and expectations to include:

  • Driving expansion of assigned accounts based on financial targets
  • Functions as the clients advocate within CHC to ensure the client receives the appropriate amount of attention and added value. Develops long-term relationships with assigned clients, connecting with key business executives and stakeholders.
  • Facilitates the meeting of the key leader counterparts to deepen the overall relationship. Involves CHC resources from the SLT to service delivery teams as needed to problem solve, collaborate and/or otherwise ensure client performance objectives and expectations are met.
  • Becomes an expert on the clients business in the context of the overall health care industry. Understands how the client differentiates itself in markets and creates client value and how the CHC portfolio can support/maximize their differentiation
  • Oversees regular joint strategic account planning and business reviews (roadmaps, innovation, etc.) and tactical activities (governance, performance objectives, critical milestones) to ensure client needs and expectations are met.
  • Proactively and continually assesses, clarifies and validates short term needs and long term client objectives. Directs client to solution development efforts to address client needs.
  • Minimum/Critical Skills Required:

  • 9-12 years of strategic account management experience in revenue cycle/the provider segment or strategic consulting experience in healthcare
  • A minimum of 5 years people management experience
  • Additional Knowledge / Skills:

  • Ability to demonstrate thought leadership in Healthcare across multiple channels and become a trusted advisor to senior technical and business decision makers
  • Understanding of complex sales cycles at strategic level
  • Adaptive, collaborative, expedient and driven with a deep product knowledge
  • Customer centric with the ability to adjust plans and actions to meet changing market and/or customer needs
  • Ability to develop and deploy the strategy that drives customer partnership, revenue growth and retention
  • Candidates need to possess the ability to impact and influence customers and partners with a high degree of autonomy, energy, flexibility and the drive to create real and measurable business results
  • Strong interpersonal skills
  • Demonstrated ability to excel in a highly matrixed environment
  • Ability to manage multiple competing priorities
  • Education / Training:

  • BS degree
  • Masters degree preferred
  • Working Conditions:

  • Strong preference that the candidate is located in the same geographic region as the customerportfolio
  • Environment Office environment/remote office
  • 30% - 75% travel required
  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Commitment

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Associated topics: 3pl, buyer, logistics, plastics, raw material, sap, supplier, supply chain, turnaround, warehouse

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