Client Facing Business Analyst

Change Healthcare in Nashville, TN

  • Type: Full Time
position filled

Transforming the future of healthcare isn’t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.

As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.

Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.
If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.

Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. 

Empower Your Future. Make a Difference.

The Business Analyst II not only support external & internal clients providing expertise and guidance, they also provide knowledge and business guidance to the IT dept in understanding the enterprise’s operational needs for both automated and manual solutions to business systems and procedures of moderate scope. The Business Analyst is involved in planning, organizing and conducting detailed analytical studies to define problems, identify deficiencies and improve solutions which impact the enterprise’s effectiveness, and provide the basis for issue resolution. The Business Analyst is responsible for overseeing the system definition and design processes within the Software Development Life Cycle (SDLC). They collaborate with users to define business requirements for system enhancements and new functionalities to achieve process improvements. Influences the research, design and successful delivery of not only client level code enhancements, but also new and innovative solutions that meet business objectives and ensure achievement of planned milestones.

  • Strategic management and maintenance of client’s entire solution(s) in conjunction with account management.
  • Ability to present mock-ups, review existing client settings/output and requirement documentation via WebEx (or other similar type of tool).
  • Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements with limited supervision .
  • Respond to customer incoming inquiries in a manner consistent with department protocol
  • Researches, devises, and modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time and form of desired results
  • Analysis of business and user needs, documentation of requirements and translation into proper system requirement specifications including but not limited to basic test cases to support requirement specification unit testing, documented system and client workflows.
  • Drive escalations to resolution regardless of complexity
  • Guides the design, development and documentation of internal system process workflows and various implementation activities that deliver business solutions required of the business.
  • Act as subject matter expert within the product of responsibility to include: answering team member questions/coaching, providing quality peer reviews, UAT, publishing job aid documentation, acting as the Operations Product liaison managing all levels of issues/enhancements/research across all areas of the business & training internal and external clients on tools/products and advising them of solution and industry best practices
  • Meet guidelines for individual and team Objectives and Key Results (OKRs)
  • Communicate the business directives, goals and needs to the technical team and serve as business interface from the enterprise’s operational management team managing expectations and defining business satisfaction metrics
  • Leads recurring client meetings to discuss current activities, client satisfaction, metrics and potential new offerings
  • Key Performance Indicators:

  • Successfully analyze and create technical specifications/requirements for projects within set timeframes and meeting business needs
  • Create, maintain and drive creation of new and existing processes / workflows as needed
  • Performing trend analysis across tickets and clients
  • Production and or contribution to library of quality test cases to support unit testing
  • Education and Experience

  • Bachelor’s degree in business administration/related field or Three+ years’ experience in business systems analysis, design, modeling, relational database, technical writing and design and analysis role
  • Required Knowledge and Skill:

  • Strong understanding and experience with technical systems; ability to identify technical solutions for business problems
  • Strong organizational and project management skills
  • Ability to interact with internal staff at all levels
  • Excellent oral and written skills to effectively communicate with customers and internal staff
  • Ability to develop and deliver presentation materials
  • Ability to formulate and define systems scope and objectives through research and due diligence
  • Preferred Skills:

  • Strong understanding of the healthcare industry and the information exchange between providers, clearinghouses, payers and employers
  • Professional Competencies:

    Drives Results - Consistently achieving results, even under tough circumstances.

  • Demonstrates a strong drive to achieve meaningful results.
  • Drives tasks to successful completion and closure.
  • Shows determination in the face of obstacles and setbacks.
  • Sets high standards for own performance.

    Ensures Accountability - Holding self and others accountable to meet commitments.

  • Monitors progress of performance and changes approach accordingly.
  • Takes ownership of own work.
  • Takes responsibility for successes and failures in own work.
  • Follows through on commitments.

    Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

  • Searches for ways to improve customer service.
  • Follows up with customers to ensure problems are solved.
  • Independently anticipates and meets customer needs.
  • Internalizes customer feedback and provides innovative ideas to meet their future needs.

    Courage - Stepping up to address difficult issues, saying what needs to be said respectfully.

  • Follows convictions in the face of adversity.
  • Takes on the unknown.
  • Raises difficult issues to ensure that they are addressed.
  • Offers ideas or opinions without fear of criticism or professional risk

    Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

  • Applies new concepts and principles to address problems.
  • Enjoys experimenting with test cases as a means to learn.
  • Learns from mistakes and adjusts accordingly.
  • Learns quickly when facing new situations.

    Advances Innovation - Creating new and better ways for the organization to be successful.

  • Suggests creative ideas and innovative solutions.
  • Explores multiple alternatives and approaches to overcome obstacles and find solutions.
  • Applies expertise in ways that are unique or innovative.
  • Is open to and builds upon new ideas and solutions offered by others.

    Embraces Differences - Recognizing the value that different perspectives and cultures bring to an organization.

  • Behaves with sensitivity toward differences in cultural norms, expectations, and ways of communicating.
  • Challenges stereotyping or offensive comments.
  • Seeks out the diverse perspectives and talents of others.
  • Works effectively with others who have different perspectives, backgrounds, and/or styles.

    Fosters Teamwork - Supports teams that apply their diverse skills and perspectives to achieve common goals.

  • Participates in constructive dialogue with the team, ensuring multiple perspectives are considered.
  • Places the team’s priorities above personal objectives.
  • Supports team decisions and promotes team spirit.
  • Involves others appropriately when working on team projects.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

  • Clear, concise, and professional in communication.
  • Listens with interest to what others have to say.
  • Shares information and updates with others as needed.
  • Is clear and thorough in reports, documentation, and other written information.
  • Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

    Equal Opportunity/Affirmative Action Statement

    Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at

    If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

    Click here to view our pay transparency nondiscrimination policy.

    Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

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