Client Analyst

Change Healthcare in Bridgeton, MO

  • Type: Full Time
  • $115,520.00 - 203,160.00
position filled
Transforming the future of healthcare isn t something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you re ready to embrace your passion and do what you love with a company that s committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all. Empower Your Future. Make a Difference.What will I be responsible for in this job? Client Analyst I is responsible for accurately completing projects for assigned client base. The Analyst is responsible for accurately processing projects as assigned, in a timely manner. Responsible for client satisfaction of an assigned client base. This person is the point of contact for these clients; which involve resolving questions or issues and making needed changes.Manages assigned clientsPoint of contact person for the clients assigned to your base.Listen to client questions, concerns, or problems for resolution and potential new product development.Address client concerns and solve problems, providing a high level of customer service.Troubleshoot and provide technical instructions by identifying and analyzing. Ensure proper resolutions are implemented to resolve the issues and are implemented within stated time frames. This pertains to issues for your client base as well as for projects assigned for other clients as needed.Ensure needed changes are completed accurately and within stated time frames.Maintains technical product knowledge to keep abreast of updates and changes to the Multi Channel Distribution System (MCDS) by continued product training.Develop industry knowledge through self-paced training or training made available from Change Healthcare.Responsible for maintaining obligatory requirements to meet quality system compliance e.g. follow processes and procedures as written; complete documentation accurately and in real time in the project management application.Document all projects and issues in the client database.What are the requirements?Bachelor s Degree or equivalent experience.:What critical skills are needed for you to consider someone for this position?Problem solving and business logic skills.Knowledge of computer terminology.Strong computer skills.Excellent written and oral communication skills.Excellent telephone etiquette.Relationship-building and interpersonal skills.College degree preferred or equivalent experience.Ability to multi-task.Organizational and stress management skills.Demonstrated ability to work effectively with all organizational levels.Knowledge of Change Healthcare systems and processes preferred.Completion of training course provided by Change Healthcare after being hiredHow much should I expect to travel? No travel required.Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system! Equal Opportunity/Affirmative Action StatementChange Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to ...@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Full time
Associated topics: ambulatory, healthcare, medicaid, medicare, nurse manager, operating room nurse, patient, public health, therapist, therapy

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