IT Help Desk Agent

Cerebral Staffing, LLC in East Moline, IL

  • Type: Full Time
position filled

 Cerebral Staffing, LLC is seeking an IT Help Desk Agent to work on-site at John Deere in East Moline, IL.

Note: No Corp to Corp. 

Required Skills/Experience:

Job Notes:

Candidate must be comfortable helping people over the phone. Some background in Tableau/SQL would be good. Ideal candidate will be a recent graduate with these skills and strong communication skills. Candidate must have good English speaking skills.

Job Overview/Requirements:

  • Fill out Timesheet Weekly - Document how much time is spent on each project for billing purposes. Use: 6-Channel Operations Support 1609P - Chops (availability activity) and 6-Channel Operations Support 987058 - Overhead (ten activities)
  • Maintain Screens and PCs Daily, check that all monitors are showing correct screens and that the information is up to date
  • Update Slides on TVs in JDIS Monthly, Problem Lead will reach out with new slides to be added to the TVs
  • On-Call Activities (once every 6-8 weeks, for 7 days straight) - Change Tasks/Logs, Communicate outages with John Deere dealers, work to resolve issues.
  • Daily Standup Stand-up meeting to go over any projects. Make sure your projects have an item on the Rally, and make sure it is updated.
  • One-on-one with Manager Manager To provide manager with updates on projects, goals, career, etc.
  • Custom EQUIP -Smartforms ad hoc dealer requests from Incidents and SCtasks.
  • SMARTForms additions and revisions to fulfill Dealer Change Events ( Mergers & Acquisitions)
  • Communication of customization requirements for Service Delivery -Active Reports to Dealer Forms Tier 3 workgroup
  • JDO AVPN circuit Uninstall (Total disconnection orders submitted AT&T website)
  • JDO CustomerTrax Account Creation
  • JDO Foresight Account Creation
  • Cerebral Staffing offers paid Holidays, PTO, 401k match, optional health/vision/dental insurance, paid over-time, LTD, and paid life insurance.

    PM20


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