Desktop Engineer

Centric Brands in Greensboro, NC

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $53,330.00 - 84,120.00
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The Desktop Engineer is responsible for the design, management and support of moderate to complex support and operating systems with general supervision. Areas of management and support may include but are not limited to, core operating systems; such as Macintosh and Windows, software distribution and anti-virus solutions. Engineer will serve as level three desktop supports for complex end user device management.


  • Operation and delivery of distributed services to agreed service levels
  • Administration and maintenance of distributed services including hardware and software
  • Categorization, interpretation, recording, response, and management of events, warnings and alarms
  • Creation and maintenance of documentation, such as policy, procedures, and work instructions
  • Provide first, second, and third level support as appropriate
  • Daily Systems Review including performance, capacity planning, and preventative maintenance
  • Monitors, control management of system security levels in accordance with Access Management and Security Management policies and procedures
  • Work with customers to ensure desired services meet agreed upon requirements
  • Follow established IT department procedures, such as change control and problem management


  • Provide Level 3 support to Client Technology Support team
  • Support and Maintain corporate endpoint standards and solution
  • Create and Maintain Windows deployment infrastructure
  • Serve as a primary contributor in the development of an endpoint technical roadmap
  • Design, delivery, and operation of distributed services to agreed service levels
  • Design and support implementation of alternate, redundant or recovery processes
  • Train and mentor less experienced system administrators on all responsibilities, procedures and processes as required
  • Identify, test and propose the incorporation of new technology to streamline operations
  • Develop technical supporting documentation for IT equipment and systems
  • Training and formal turnover of processes and information to the Client Technology Support team.
  • Own and administer various client management technologies, such as workstation hardware and software management, security, and patch management.
  • Work closely with the Server and Networking teams.
  • Create, test and develop current Workstation images. Test, evaluate, and package software and applications for workstation distribution.
  • Key role in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards. May be required to research tools and processes to identify usage and capacity troubles as they develop. Will present research and may assist in developing long-range plans to address problems. Conducts research and recommends new technology solutions.
  • Perform computer management and system administration activities; Research, test, certify and document all operating system/application upgrades and patches to be deployed to desktops in the organization, as well as define associated processes, maintaining updated procedural and audit documentation
  • Continually stays up to date with Microsoft desktop operating system technology and trends
  • Perform general system administration duties in a Windows Active Directory environment
  • Ability to work with third party companies to integrate systems/applications and hardware for new products or upgrades
  • Perform or assist in miscellaneous department admin, support functions or projects as needed; i.e. new branch openings, upgrades, extended hours coverage, etc.
  • Warehouse technologies (RF scanners, conveyor systems, bar code/label printing, truck mounts etc.)

Competencies and Requirements

  • Expert working knowledge of client technologies, such as:
    • Desktop and laptop hardware (Apple Mac, HP, IBM)
    • Windows OS
    • Communication technologies, such as LAN/Wireless LAN
    • Mobile Devices (iPhone, Android)
    • Registry and Permissions
    • Drivers
    • Active Directory
    • MS Office
    • Print technologies
  • Strong working knowledge of the following client technologies:
  • Client Management Software
  • Adobe Graphics applications such as Illustrator and Photoshop
  • Apple OS X application troubleshooting
  • Client Endpoint Protection software
  • MS Exchange
  • Cisco VoIP
  • Wireless devices
  • Good working knowledge of Microsoft Active Directory and policy management within a directory services system is required
  • Extensive knowledge of PC operating systems and registry management required
  • Proficiency with Windows group policies
  • Functional Competencies: ITIL, Change Management, Problem Management, Incident Management, Trouble Shooting
  • Good understanding of networking/distributed computing environment concepts required
  • Excellent organizational skills with emphasis on detail and follow-through required
  • Excellent decision making and problem solving skills
  • Effective time management skills, with the ability to complete projects and daily responsibilities both timely and effectively
  • Ability to effectively deliver services in a high volume, team environment
  • Ability to effectively lead project efforts in a manner consistent with standard PMO practices
  • Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required
  • Must be able to work closely with other technology towers and Lines of Business to understand requirements and design/deliver appropriate solutions
  • Ability to travel to other field locations as required
  • 24/7 availability


  • Bachelor s degree in Computer Science or MCSE required
  • Three to five years as a desktop engineering required
  • MAC certification - Jamf or support experience highly desirable
  • SCCM certification



Associated topics: assistant, client support, customer support, desk, edi, excel, information technology help desk, msword, support, technical support
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