Field Application Engineer (Latrobe)

Compensation

: $95,660.00 - $139,760.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



Mission:

The position is multidisciplinary in nature and travel to customers premises is often required (50%-75%). The position reports to the Director of Field Service Engineering. As a member of the team, you will participate in Direct Software and Hardware support to our customers via email, telephone and onsite visits. Excellent understanding of hardware functionality is a must. The candidate must also have good experience in troubleshooting hardware and software problems.

Responsibilities:

  • Plan and develop design layouts for Real-Time Location Services (RTLS) and Environmental Monitoring (EM) installations
  • Provide onsite validation and testing of RTLS systems
  • Provide multi-level support and troubleshooting for Partner Channels
  • Provide technical training for Partner Channels
  • Ensure customer requests and status are followed up on time and in a professional way


?Qualifications:

  • Superb support of our customers no compromises!
  • Excellent interpersonal communication skills
  • Working knowledge of Ethernet and Internet protocols
  • System-level debugging skills
  • Hardware debugging skills
  • Ability to teach and train channel partners and staff on products
  • Understand our business, marketing materials and business jargon, the unique point of difference and our products/services
  • Project management; clearly articulating project scope and objectives, meeting deadlines, time management, contingency planning, approval channels and procedures, budgeting, organization & vendor capabilities and tracking/monitoring procedures
  • Able to interpret and disseminate information
  • Able to prepare basic reports and use of the appropriate mode of communication
  • Comfortable with technology and the use of standard office programs and networks
  • Customer/Client service orientation driven to meet or exceed consumer expectations with the availability of being flexible on working outside normal business hours

by Jobble


Associated topics: backend, c c++, c#, developer, matlab, sde, sdet, software developer, software engineer, software programmer * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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