LEAD PATIENT SERVICE REP

Employment Type

: Full-Time

Industry

: Healthcare - Allied Health



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Summary of Essential Job Duties The Lead Patient Service Representative functions as an administrative team lead for the office. This position supports the physician and nursing staff in the delivery of health care by performing a variety of administrative related tasks to maintain a smooth and efficient front office workflow. This position also assists with providing a review of Patient Service Representative administrative skills, assessing the workflow of administrative staff and monitoring staff/scheduling coverage. Leads huddles to monitor, assess and evaluate department workflow. Provides orientation and training for administrative staff. Provides assistance in tracking and monitoring policies and other department specific data for safeguarding organization resources and monitoring of patient refunds. Manages the patient care flow and assists with monitoring CS-Link message pools. Monitors and assesses administrative workflows, performs observations of staff skills and performance abilities using designated evaluation and observation tools, provides suggestions for opportunities to improve and assists the Supervisor with the preparation, documentation and make recommendations related to corrective actions. Manages the physicians' master schedules and organizes all schedule changes, instructs staff accordingly, and makes recommendations for schedule improvements. Provides assistant to patients by explaining policies, procedures, or services using administrative knowledge and direct inquiries or complaints to appropriate medical staff members, administrative staff, insurance plans, and other departments to ensure satisfactory resolution. Assists with administrative support activities to address physician and staff concerns such as facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Handles patient and provider correspondence. Processes and tracks referrals and authorizations for patients. Provides assistance in administrative quality assurance measures and adheres to all infection prevention standards. Shares knowledge, time and expertise to assist other members of the team Responds timely, effectively and appropriately to deliverables Establishes effective working relationships with cross-functional team(s) Identifies and responds appropriately to both internal and external customer needs utilizing available resources Acts as a team lead to include overseeing the work of others, assigning or allocating work to team, and ensuring tasks are completed according to deadlines and quality standards. **Education:** + High School Diploma and/or GED Required + Associates Degree/College Diploma Preferred **Experience:** + Five years of experience working as a Patient Services Representative in an outpatient clinical/medical office setting required. + Six years of experience working as a Patient Services Representative in an outpatient clinical/medical office setting Preferred. + The Ideal candidate will demonstrate a level of expertise with CS-Link and department workflows Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. </script>

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