Responsible to the Director of Patient/Quality Services. Consults with members of the Patient Care Services Leadership and Hospital Leadership staff as appropriate.
DEFINITION OF POSITION
The Medical Social Worker or Patient Family Services Case Manager is a Masters or 4 year undergraduate prepared individual who is responsible for facilitating social work or social work-related services to patients and their families, who utilize both inpatient and outpatient medical services, in conjunction with interdisciplinary health care team members.
Master of Social Work degree from a program accredited by the Council on Social Work Education preferred, other masters degree in human services field or 4 year undergraduate degree in social work, psychology or other human services degree accepted..
Two to three years of post-masters/post-bachelors experience in a health care setting such as a hospital, mental health setting, extended care facility, or home care agency.
Knowledge of applicable legal responsibilities/restrictions and current trends in social work/social work-related services pertinent to the hospital practice setting.
Knowledge of acute, chronic and terminal illnesses, mental and physical disabilities, and the normal developmental process and the impact on family systems.
Evidence of participation in ongoing continuing education programs.
Knowledge of and adherence to the National Association of Social Workers Code of Ethics.
Maintains the physical and emotional stability necessary to perform job tasks.
Demonstrates an ability to relate effectively to patients and their families and other interdisciplinary team members and maintain a professional working relationship.
Effective oral and written communication skills.
Evidence of knowledge and ability to use proper channels of communication.
Maintains a professional appearance.
Stamina Minimally capable of sitting/standing/walking for long periods of time (2-4 hours).
Strength Minimally capable of free lifting 20 pounds.
Reflexes/Agility Minimally capable of:
Stooping, kneeling, reaching, bending, and twisting.
Responding quickly and effectively to emergencies, i.e., fire.
Hearing and Visual Acuity
Capable of hearing and responding to patients, their families, and staff members both verbally and via telephone.
Capable of visual acuity that permits reading, writing, patient assessment, and monitoring office equipment, i.e., computer, fax and copy machine.
Dexterity Possesses handwriting skills to facilitate patient documentation and correspondence and capable of handling office machines i.e., computers, copy machines, etc.