Client Liaison, Healthcare Accounts (Eagle Pass)

CareKinesis in Eagle Pass, TX

  • Type: Full Time
position filled
1. Existing CK Partners (Client Maintenance/Account Management)
  • Develop and strengthen Mediture, eClusive, Cognify, Peak, Capstone, CareKinesis client relationships in defined Account territory
  • Conduct periodic review of PACE concerns and establish strategies for improving operations in the following areas (Mediture/TC, eClusive, Cognify, Peak, Capstone and EireneRx, Operational challenges)
  • Routine contact with PACE partners quarterly and based on need
  • Introduce and implement new initiatives (e.g., EireneRx updates, EPCS, New Reports, Report Portal)
  • Coordinate educational sessions for nurses on CK Operations
  • Perform EireneRx training for PACE Staff when needed
  • Support surveys and clinical research team (client satisfaction, market research surveys) and respond to data/feedback for specified regions as needed
  • Serve as a liaison for Customer Service and Quality Assurance suggestions to improve the CVHC service offerings
  • Documentation of all client interaction in Salesforce CRM (visits, educational phone calls, e-mails, report and disaster preparedness communication)
  • Conduct monthly orientation calls or educational opportunities where necessary
2. New CK Partners- Post Implementation:
  • Work prospectively with departments (QA/PI, Finance, Operations, NBD) to ensure successful transitions for new clients
  • Meet with all newly transitioned clients on-site with Implementation for go-live
  • Monitor and follow newly implemented clients per policy
3. Regional Education
  • Attend PACE meetings as needed or upon request
  • Submit clinical or relevant topics for presentation at PACE meetings

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