Product Manager

Capital One in New York, NY

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
  • $192,290.00 - 192,290.00
position filled
114 5th Ave (22114), United States of America, New York, New York

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Manager, Conversational AI Platform

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.


Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

The Conversational AI team is building the platforms, processes and capabilities that enable intelligent conversational AI experiences across Capital One. We are seeking a qualified candidate with experience in building enterprise platforms, tools or services to lead the strategy and execution of multiple platform capabilities including A/B testing and experimentation. This person will be part of the team building the best in class Conversational AI platform that powers Eno, Capital Ones intelligent assistant. Successful candidates will be comfortable collaborating with end users (including technical internal end users), delving into technical and analytical topics with engineers and data scientists, producing thoughtful analysis, and presenting to a wide range of stakeholders. You will conceptualize, define and deliver capabilities to meet evolving business and customer needs, bridging the gap between business, data science and engineering.

What You'll Do

  • Define and execute on a product roadmap focused on launching a successful A/B testing and experimentation program for Eno

  • Collaborate with data scientists, engineers and other product managers to define requirements and come up with solutions for A/B testing and data capabilities

  • Lead teams building infrastructure and systems that drive platform scale, resilience and innovation

  • Lead product delivery within an agile environment with engineering teams

  • Define team level objective, key results and KPIs

  • Proactively communicate and set proper expectations with stakeholders on the product roadmap and delivery

  • Drive day-to-day prioritization of work and problem solve challenges along the way

  • Proactively identify and evaluate opportunities to create value through our platforms - whether it be revenue generation, efficiencies, or increased platform resiliency

  • What Were Looking For

  • Strong analytical mindset and ability to use sound data and logic to make compelling business cases

  • Ability to break down business use cases into product and technology requirements

  • A deep understanding of technical fundamentals of platform technologies and enterprise software development

  • Ability to learn and understand all aspects of the Capital One software delivery ecosystem, spanning from CICD, data governance and API standards

  • A bias to action and a proven track record of building and optimizing a successful digital product

  • Knowledge, passion and practical experience leading engineering teams in emerging technologies

  • Ability to create and implement scalable technical processes across multiple teams

  • Ability to handle the details of multiple projects, deadlines and changing priorities

  • Possesses strong verbal and written communication skills and is comfortable presenting to leadership and stakeholders

  • Basic Qualifications

  • Bachelors Degree or military experience

  • At least 3 years of digital product management experience

  • At least 2 years of Agile product management experience

  • Strong working knowledge of technical fundamentals of platform technologies

  • Preferred Qualifications

  • MBA or Masters degree

  • 1+ year experience at a leading financial services or technology company

  • 2 + years of experience in building enterprise platforms

  • 2+ years experience working with A/B testing fundamentals


  • Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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