Loan Servicing Specialist

Calculated Hire in Chicago, IL

  • Industry: Financial Services - Banking/Investment/Finance - Loan Processor
  • Type: Full Time
  • $82,290.00 - 145,010.00
position filled
Summary: Provides loan servicing and monitoring support for corporate and commercial lending portfolio in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met. Responsibilities: Assists in processing more complex transactions and customer requests. Addresses customer services issues according to established parameters, escalating as required. Refers more complex and specific requests, questions or issues as required. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Executes routine tasks such as service requests, transactions, queries etc within relevant service level agreements. Investigates and addresses specific customer issues. Organizes work information to ensure accuracy and completeness. Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required. Supports the development of tools and delivery of training focused on delivering business results. Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. Acts as the primary contact for loan requests. Prepares customer notifications and billings and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc. Manages documentation to ensure that records are maintained in a proper manner. Analyzes data and information to provide insights and recommendations. Collaborates with internal and external stakeholders to deliver on business objectives. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountability may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience. Knowledge and understanding of business unit's products and services, processes and controls - Good Knowledge of standard desktop applications and department systems and applications - Good. Prioritization skills- Good. Ability to multi-task in a fast paced environment. Understanding of business unit's risk and regulatory requirements - Good. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. SDL2017
Associated topics: collections officer, credit, loan, loan clerk, loan closer, mortgage, mortgage interviewer, mortgage process, process, verification

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