CAP - Supervisor, Career Center

C2 GPS- Capital Area Workforce in Austin, TX

  • Type: Full Time
position filled

JOB OVERVIEW:

The Career Center Supervisor directs and oversees all workforce activities in the career center, ensures compliance with workforce program requirements, and makes sure resources and materials are used appropriately for the benefit of the customers.

DUTIES AND RESPONSIBILITIES: 

  • Maintains ongoing communication with employees regarding individual performance and provides guidance to ensure individual performance targets and career center goals are met.
  • Ensures that all customer information/services are entered accurately and timely in company data systems in accordance with established policies and procedures (real time).
  • Analyze performance data and take appropriate action to remedy identified deficiencies and weaknesses to meet performance measures and benchmarks.
  • Conducts ongoing quality assurance functions and develops strategies to address areas of concerns in the provision of services to customers.
  • Assesses staff for professional development and provide training/coaching on an ongoing basis. Develop corrective plans as necessary to meet individual and career center goals.
  • Prepares personnel action documents (corrective actions, performance improvement plans, etc.) timely for review by the Career Center Manager.
  • Responsible for interviewing and making hiring recommendations of staff.
  • Reviews all assistance requests (i.e., ITAs, Work Experience (WX), transportation, utilities, etc.) and submits to Fiscal Operations for approval and processing.
  • Reviews and approves all WIOA applications for enrollment into training and/or Work Experience.
  • Reviews and approves all program related case exits (i.e., WIOA, SNAP, Choices, etc…).
  • Develops and implements strategies to meet the needs of all customers, including employers.
  • Responsible for resolving all customer complaints in a timely manner and as prescribed by rule.
  • Performs other duties as assigned and fulfills responsibilities as required.
  •  Excellent verbal and written communication skills.
  •  Exceptional customer service and interpersonal skills.
  •  Demonstrated problem solving and critical thinking skills.
  •  Strong Leadership skills – ability to motivate staff and provide advice to management.
  •  Knowledge of workforce development, business intelligence and trends, economic development and project management experience.
  •  Professional experience in effective case management and counseling of at least three (3) years and ability to impart knowledge and information to others.
  •  Strong knowledge of effective management techniques and practices, including: planning; strategy development and implementation; assessment of outcomes and accountability.
  • Bachelor’s Degree from an accredited university or college in a relevant field of study & four (4) years experience.
  • Two (2) years of relevant experience may be substituted for each tier of required education.
  • Knowledgeable in the use of word processing and spreadsheet software programs.
  • Valid driver’s license with good driving record.
  • REQUIRED SKILLS/ABILITIES

    MINIMUM REQUIREMENTS

    PHYSICAL DEMANDS AND WORKING CONDITIONS

    Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and kneeling for long periods to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional travel required. Flexible hours may be required.

    WHO ARE WE?

    C2 Global Professional Services is an award-winning employment and training organization, that prepares and places people into productive jobs. We’re located in five regions in Texas and one in Florida. We strive to fulfill our mission by following our Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

    Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

  • Health Insurance (with no cost options for employee only plans)
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) with 6% Employer Match
  • Dental
  • Vision
  • Life Insurance
  • Short and Long Term Disability
  • Pet Insurance
  • Tuition Reimbursement
  • Equal Opportunity Employer: minority/female/disability/veteran


    You may be interested in these similar jobs!
    CAP - Supervisor, Career Center
    C2 GPS- Capital Area Workforce in Austin, TX

    Job DescriptionJOB OVERVIEW: The Career Center Supervisor directs and oversees all workforce activities in the career center, ensures compliance with…

    Read More
    Photogrammetrist
    National Geospatial-Intelligence Agency (NGA) in Austin, TX

    Developmental AssignmentCAREER ADVANCEMENT PROGRAM: All Professional Work Category positions advertised at a Pay Band 2 are part of NGA's Career Adva…

    Read More
    Outpatient Registered Nurse - RN
    Fresenius Medical Care in Bastrop, TX

    Job ID 19000OXE Available Openings 1 PURPOSE AND SCOPE: The registered professional nurse (CAP RN 1) position is an entry level designation into the …

    Read More
    Home Dialysis Registered Nurse - RN
    Fresenius Medical Care in Pflugerville, TX

    Job ID 200000PE Available Openings 1 PURPOSE AND SCOPE: The registered professional nurse (CAP RN 1) position is an entry level designation into the …

    Read More
    Home Dialysis Registered Nurse - RN
    FRESENIUS in Pflugerville, TX

    Job ID 200000PE Available Openings 1 PURPOSE AND SCOPE: The registered professional nurse (CAP RN 1) position is an entry level designation into the …

    Read More
    Permanent Cardiology Interventional Physician in Texas (Austin)
    Universal Health Services in Austin, TX

    Cardiology Interventional physician job in Texas : The incoming physician would join an existing group of physicians. Compensation is competitive and…

    Read More
    Outpatient Registered Nurse - RN
    FRESENIUS in Austin, TX

    Job ID 2000019F Available Openings 1 PURPOSE AND SCOPE: The registered professional nurse (CAP RN 1) position is an entry level designation into the …

    Read More
    Outpatient Registered Nurse - RN
    Acumen Physician Solutions in Austin, TX

    PURPOSE AND SCOPE: The registered professional nurse (CAP RN 1) position is an entry level designation into the Clinical Advancement Program fo…

    Read More
    AEGD Residency Program Needs Faculty in Texas- Permanent/Full-Time (Austin)
    Elevate Healthcare Consultants in Austin, TX

    Public/Community Health opening in , Texas. This and other dentist jobs brought to you by DentistJobCafe.comWe currently represent a position within …

    Read More
    IT Security Analyst
    Bansar Technologies in Austin, TX

    DirectClient: Texas Health and Human Services Commission (HHSC) Solicitation#52909004 Title: IT Security Analyst Location: John H. Winters bldg., 701…

    Read More