General Manager (Monsey)

Brooklyn Boulders in Monsey, NY

  • Type: Full Time
position filled
WHO WE'RE LOOKING FOR: The role of the General Manager (GM) is to lead, inspire, and guide a team to success and to make informed decisions which improve the brand based on BKB's Core Values and Mission Statement. YOU WILL: Community Experience: Ensure smooth operations and a vibrant culture. Atmosphere, staff training, service and offerings are four of many key components to maintaining a high level of "white glove" service for our community members. Proactively seek community feedback and adapt offerings and service accordingly. Make it Beautiful, Attitude is everything, Get Weird. Team: Team morale and policy compliance, involved in hiring and interview process, building, developing and mentoring your team to success, disciplinary action as needed. Coordination with Operations Team on employment standards, work expectation, and employee workflow. Ensure our employees and teams embody BKB's Core Values and Mission Statement. INSPIRE Expectation & Project Management: Act as mediator/facilitator between Support Teams, Product Teams, and Community Experience teams. Act as choreographer for all departments as they work together to co-create and innovate on new products and initiatives. PRIORITIZE & MANAGE the workflow of your teams to maximize output of business value including profit margin, staff engagement and community engagement and minimize effort. Inject BKB's Core Values and Mission Statement into all decisions, projects, processes, systems and teams. BE RELENTLESS. Policy Development & Implementation: Identify business needs, set staff expectations in coordination with Culture and Operations teams. Communication: Ensure smooth and effective levels of transparency and communication upstream, downstream, laterally, across departments, etc. Lead meetings, set agendas as needed, and drive processes and communication channels. CO-CREATE. Facility management: Maintain operational excellence within or exceeding industry standards. Ensure facility is clean, "safe", and compliant with all local and state laws and regulations. Expenses, Budgets & Spending: Proactively manage, develop, and implement budgets and spending controls in collaboration with The Controller. Work diligently with VP of Sales & Operations, Forum Leaders and Managers to empower teams with the ability to grow while maintaining tight controls over spending. Payroll & Staffing: Maintain a close eye on scheduling, staffing needs, and payroll. Interview, hire, train, schedule, motivate, direct, coach, and evaluate hourly facility staff, cultivating a community experience focused team that is committed to exceeding facility and company goals. Act as a leader, guiding staff and Management Team daily to achieve their true greatness. Be inspiring! Manage the day-to-day operations of the facility as related to: Keep Exec Team abreast of all developments and milestones as well as weekly P&L Drive community outreach to engage guests and members in ways unconventional to the fitness industry. Collaborate with Regional Operations Director on identifying and addressing needs. Develop and execute solutions and make specific recommendations to constantly improve. Ensure facility is operating within the framework of business goals, Core Values and Mission Statement. Be an ambassador to your teams, evangelizing the business goals, high level visions, and plans. Proactively seek these from the Executive Team for proper communication with your team

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