Client Service Representative (JR) - Contract (Astoria)

Broadridge Financial Solutions in Astoria, NY

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled
Broadridge, a global fintech leader with over $4 billion in revenue, provides communications, technology, data, and analytics. We help drive business transformation for our clients with solutions for enriching client engagement, navigating risk, optimizing efficiency, and generating revenue growth. Broadridge employs over 10,000 full-time associates globally with a significant presence in North America, Europe, and Asia. Please visit our website at to learn more.

Job Description

JOB RESPONSIBILITIES:

Candidate will be working on our Client Facing team managing internal and external clients as well as checking the accuracy of forms and entering data into a tracking database. Candidate should be experienced working in a high-pressure, high-volume environment where accuracy is paramount.

Responsible for creation of financial documents and approval process using Adobe suite of software products

Candidate must be computer savvy and capable of learning new software applications with relative ease

Must have Client service experience. Candidate will communicate directly with clients as well as internal departments

Must be comfortable working within a team while owning their own work

Must maintain a high level of productivity, quality, and customer-service standards while adhering to strict deadlines

Candidate must utilize great time management skills to handle extremely high seasonal volumes

QUALIFICATIONS:

Strong client services background.

Excellent written and verbal communication and listening skills.

Excellent ability to understand the scope of each project, prioritizes tasks, and effectively manages time.

Proficiency in Microsoft Excel, Word, and working knowledge of Outlook and Access.

Position requires full time from January through May with training in December.

CORE COMPENTENCIES:

Communication

Teamwork/Cooperation

Client Management

FUNCTIONAL COMPENTENCIES:

Multi-Tasking

Time Management

Approach to Work

Learns From Experience

Adobe Acrobat Pro and Adobe InDesign knowledge a plus


Associated topics: assistance, desktop, help desk, information technology support, pc, systems administrator, technical support specialist, technician, technician ii, technician iii

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