CRM Administrator

BirdEye in Rowlett, TX

  • Industry: Customer Service/Call Center - Call Center/Customer Service Manager
  • Type: Full Time
position filled


BirdEye is hiring a Salesforce Administrator who will be an in-house expert, offering immediate support to our Sales org. You will be pivotal in leveraging your Salesforce knowledge to help build and customize applications, supporting users to maximize the platform and improve processes.




  • Configure and maintain the Salesforce instance, including but not limited to: creating and modifying Users, Fields, Validation Rules, Workflows, Automated Alerts, Field Updates, Page Layouts, Data Integrity standards and practices and Security functionality
  • Create Reports and Dashboards that appropriately represent complex merges and joins of the instances data with a care for scalability and longevity
  • Maintain all internal documentation regarding how the Salesforce Org is constructed
  • Handle all inbound User requests and respond to them in a brisk and appropriate fashion
  • Identify production risks and areas for improvement; prioritize, designs and facilitates successful implementation and adoption of new processes.
  • Work with a cross-functional team of product managers, analysts, strategists and developers to provide the most pertinent solutions to our business requirements


  • 5+ years of proven experience in an Administrative and/or Development capacity
  • Broad understanding of CRM Best Practices
  • Demonstrable ability to assess an existing Salesforce instance and recommend then implement ways to improve the overall scalability and reliability of the system and data model
  • Grasp of relational databases and how to optimize Salesforce data for future reporting needs
  • Experience migrating a large Salesforce instance over to Salesforce Lightning
  • Experience collecting requirements and building custom Salesforce applications
  • Ability to prioritize across several stakeholders to focus on what is the highest value to the business overall
  • Superb communicator and team player
  • Salesforce Admin Certification a plus
  • Agile experience a plus


  • A competitive salary
  • A rich benefits package including medical, dental, and vision
  • 401(k) plan
  • Stocked kitchen complete with coffee, snacks, and Friday lunch catered
  • Flexible work hours
  • All of the opportunities inherent in a fast-growing organization!


BirdEye is the leading customer experience and business reputation platform, reimagining the way reviews are used to better understand customers, improve operations, and increase revenues. More than 50,000 businesses across all industries trust BirdEye to accelerate their growth through improved customer experience and review management. BirdEyes all-in-one software includes review monitoring, review generation, review marketing, customer surveys, social listening, social publishing, social engagement, ticketing for customer support, listings, webchat, customer surveys, actionable insights, and competitive benchmarking. With BirdEye, companies can put customers at the core of every business decision, turning feedback into insights, insights into action, and customer happiness into revenue.

Founded in 2012, BirdEye is headquartered in Silicon Valley and led by alumni from Google, Amazon and Yahoo. In 2019, BirdEye was ranked #60 in the 100 Best Software Companies in the world by G2 Crowd. BirdEye is backed by Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures and World Innovation Lab.

To learn more, please visit:

Some noteworthy mentions:

Check out some of our recent G2Crowd awards!

  • Best Software Company in 2019: #60
  • Leader in Online Reputation Management: #1
  • Best Small Business Software in 2019: #25
  • Best Product for Marketers in 2019: #16
  • Leader in Enterprise Feedback Management (Spring 2019)
  • Leader in Live Chat (Spring 2019)
  • High Performer Award in Surveys (Spring 2019)

Our Values:

As relentless innovators, we make excellence a habit. We know that building beautiful things means shattering walls, so were bold, scrappy, and love a good challenge. Were obsessed with our customers. We put their happiness at the center of every decision, and we view our customers weaknesses and successes as our own.

Working at BirdEye means being part of a tight-knit family that helps you succeed and loves to celebrate with you. We find strength in diversity and inclusion, so we strive to find different points of view and expect everyone to represent their authentic self at all times.


Associated topics: customer care manager, customer service manager, customer service team manager, lead, leadership, manager, operations, service manager, team manager, telephone

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