Senior Success Manager

Employment Type

: Full-Time

Industry

: Miscellaneous



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Company:

Bentley Systems

About Bentley Systems

Bentley Systems is the leading global provider of software solutions to engineers, architects, geospatial professionals, constructors, and owner-operators for the design, construction, and operations of infrastructure. Bentley’s MicroStation-based engineering and BIM applications, and its digital twin cloud services, advance the project delivery (ProjectWise) and the asset performance (AssetWise) of transportation and other public works, utilities, industrial and resources plants, and commercial and institutional facilities.

Bentley Systems employs more than 3,500 colleagues, generates annual revenues of $700 million in 170 countries, and has invested more than $1 billion in research, development, and acquisitions since 2014. From inception in 1984, the company has remained majority-owned by its five founding Bentley brothers. Bentley shares transact by invitation on the NASDAQ Private Market.

Day-to-Day Responsibilities:

A Senior Success Manager will partner with our accounts to deliver predictable outcomes and experiences for their clients and predictable growth for their business by:

Delivering and communicating ROI for our accounts business’s, throughout the customer lifecycle

Being the trusted advisor for the customer on use-case and product functionality

Quarterbacking experiences by various cross-functional teams at Bentley, on behalf of the customer

Identify opportunities for customers to act as Bentley advocates (e.g. testimonials, case studies)

Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities

Marshall resources across the Bentley organization as needed to support accounts needs

Represent the voice of the customer to inform our sales process and product roadmap

Maintain a cadence of communicating with accounts about their adoption trends, sentiment, and mining opportunities for deeper engagement by providing a valid point of view.

Host Monthly and Quarterly business reviews. Agree schedule for Executive Business Reviews

What You Bring To The Team:

BA/BS (MBA/Master preferred)

Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

Experience in working with complex, multi-divisional, multi-geographical customers

Strong leadership skills

Impressive executive presence and communication abilities

Ability to create structure in ambiguous situations and design effective processes

Bias for action

Passion for technology and for being a part of a fast-growing SaaS company

Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Bentley is an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, sex, disability, protected veteran status, religion, national origin, age or any other protected characteristic. Additional information about your rights as an applicant under the law may be found by clicking here and here.

Bentley participates in e-Verify / Bentley participa en e-Verify

Right to Work / Derecho a Trabajar

We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at disabilityrequest@bentley.com.

Search Firm Disclosure:

Please be aware Bentley is not accepting unsolicited assistance from search firms for this employment opportunity. This includes any phone calls or emails. All resumes submitted by search firms to any employee at Bentley via-email, the Internet (including social media) or in any form and/or method for this specific position in the absence of a written recruiting agreement executed by both you and/or your firm and Bentley will be deemed the sole property of Bentley and no fee will be paid in the event the candidate is hired by Bentley.

Nearest Major Market: Philadelphia

Job Segment:

Engineer, R&D Engineer, Engineering

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