Customer Service Representative

Bedrosians Tile and Stone in Daytona Beach, FL

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Vision Statement for the Position

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

  • Work cooperatively in team environment
  • Greet and assist customers with selections and follow-through on their orders
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Answer phone inquiries including over the phone orders
  • Assist with stock checks, pricing, freight quotes and processing orders
  • Process P/O's and receivings for product lines
  • Develop basic understanding of design and color
  • Resolve customer service issues
  • Multitask and prioritize work through effective time management
  • Maintain a neat and organized workspace
  • Work within the framework of the company's defined policies, procedures, goals, and directives.
  • Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

  • Gain knowledge of all current and new product lines
  • Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
  • Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
  • Comply with all safety policies and protocols

Minimum Qualifications

  • High School Degree or equivalent
  • Excellent email and computer skills
  • Positive attitude
  • Excellent and professional phone skills
  • Excellent verbal English communication skills
  • Detail-oriented
  • Self-motivated and proactive'willing to take the extra step!
  • Demonstrate integrity, professionalism, and perseverance
  • Possess a flexible work schedule
  • Ability to lift up to 65 lbs.
  • Prior customer service experience is a plus
  • Bi-lingual in Spanish a plus

Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Values

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: https://bedrosians.applicantpro.com/jobs/



Job Posted by ApplicantPro


You may be interested in these similar jobs!
Sales Representative
TruGreen in Daytona Beach, FL

Job DescriptionDo you like a job where every day is different? Do you enjoy meeting new people? The Sales Representative role is an excellent opportu…

Read More
STORE CLERK TEMPORARY
Dollar General in Deltona, FL

Dollar General - - FORT SMITH BLVD. (TBD) [Retail Associate / Stocker / Cashier / Customer Service] As a Store Clerk with Dollar General you'll: Act …

Read More
Cashier (Customer Service Representative) - Retail Sales - Full Time or Part Time
Speedway LLC in Ormond Beach, FL

START YOUR STORY AT SPEEDWAY!Speedway is focused and dedicated to your success! We are committed to ensuring our employees receive proper training in…

Read More
Customer Service Representative Inbound and Outbound Appointment Setter Start Date Mar 9
Solera Holdings in Daytona Beach, FL

Who We AreSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connecte…

Read More
Chattr Application
Bealls Outlet in Daytona Beach, FL

Job Description Chattr Application #161 - Outlet Daytona Beach( Job Number: 19000ITZ) Description Our History Nearly a century after …

Read More
Team Member
Pollo Tropical in Daytona Beach, FL

SUMMARY Responsible for the completion of a variety of tasks relating to the preparation and service of food to customers and to the maintenance of a…

Read More
Outside Sales Representative
Talus Payments in Ormond Beach, FL

Are you the kind of person who doesnt take no for an answer? Do you work hard so you can play hard? Are you totally okay with a challenge as long as …

Read More
Sales Associate - New Smyrna Beach
Maycom Communications in New Smyrna Beach, FL

Retail Sales RepresentativeCompensation: Hourly plus commission - our top performers earn $20+ per hourOverviewMaycom, LLC, is a Sprint Preferred Ret…

Read More
Retail Sales Associate, Key Holder
Destination XL in Daytona Beach, FL

DXL Group, the largest specialty retailer of men's XL apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long …

Read More
Bicycle Technician
Golfsmith in Daytona Beach, FL

Description We are genuine in our belief that sports make people better and so are you! Immerse yourself in a workplace that loves to be activ…

Read More