SAP Customer Service Representative - $42-45k

Beacon Hill Staffing Group, LLC in

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Job Summary

SAP Customer Service Representative

Manufacturing company in West Charlotte is looking for a SAP Customer Service Representative. Contract with potential to go perm. Regular business hours. Pay = $42-45k based on experience.


  • Analyze customer sales performance metrics, identification of key trends and patterns

  • Consolidate and summarize analytical data for business decision making and continual improvement

  • Manage non-revenue activities supporting Account Managers to enable them to focus on core sales activities

  • Evaluate internal and external data to refine and constantly improve forecast accuracy

  • Assume lead ownership of a customer issue until resolved or redirected

  • Create and drive processes that ensure efficient operation while assuring quality customer service

  • Records customer complaints in database and follows up to ensure completion

  • Professionally service each customer to enhance their service experience

  • Manage & solve customers' problems through to resolution by leveraging resources and internal teams

  • Demonstrate positive team behavior, inspire and support internal partners and teammates

  • Lead key initiatives to support internal customers with all data and communication requirements

  • Identify potential leads and upselling opportunities and advise outside sales team

  • Manage customer needs and balance with internal sales, production, scheduling, shipping, and external distribution resources.

  • Promote an internal team environment to assist in meeting sales objectives

  • Maintains a proficient knowledge of all computer systems required to perform position responsibilities

  • Attends continuous improvement opportunity to increase skill set

  • Continuous education of company's product offerings

  • Continually cross trains with all Sales Specialists

  • Identifies new/undiscovered efficiencies to improve customer service

  • Requirements:

  • Solid computer skills (SAP required)

  • 3+ years of experience as a CSR or Sales Assistant in a manufacturing environment

  • Previous inside sales experience

  • Capability to efficiently respond to impromptu situations

  • Ability to work well in a team environment

  • Proficient multi-tasking skill set

  • Advanced analytical and ownership skills

  • Excellent verbal/written communication skills

  • Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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