SAP Customer Service Representative - $42-45k

Beacon Hill Staffing Group, LLC in

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Job Summary

SAP Customer Service Representative


Manufacturing company in West Charlotte is looking for a SAP Customer Service Representative. Contract with potential to go perm. Regular business hours. Pay = $42-45k based on experience.


Responsibilities:



  • Analyze customer sales performance metrics, identification of key trends and patterns

  • Consolidate and summarize analytical data for business decision making and continual improvement

  • Manage non-revenue activities supporting Account Managers to enable them to focus on core sales activities

  • Evaluate internal and external data to refine and constantly improve forecast accuracy

  • Assume lead ownership of a customer issue until resolved or redirected

  • Create and drive processes that ensure efficient operation while assuring quality customer service

  • Records customer complaints in database and follows up to ensure completion

  • Professionally service each customer to enhance their service experience

  • Manage & solve customers' problems through to resolution by leveraging resources and internal teams

  • Demonstrate positive team behavior, inspire and support internal partners and teammates

  • Lead key initiatives to support internal customers with all data and communication requirements

  • Identify potential leads and upselling opportunities and advise outside sales team

  • Manage customer needs and balance with internal sales, production, scheduling, shipping, and external distribution resources.

  • Promote an internal team environment to assist in meeting sales objectives

  • Maintains a proficient knowledge of all computer systems required to perform position responsibilities

  • Attends continuous improvement opportunity to increase skill set

  • Continuous education of company's product offerings

  • Continually cross trains with all Sales Specialists

  • Identifies new/undiscovered efficiencies to improve customer service


  • Requirements:



  • Solid computer skills (SAP required)

  • 3+ years of experience as a CSR or Sales Assistant in a manufacturing environment

  • Previous inside sales experience

  • Capability to efficiently respond to impromptu situations

  • Ability to work well in a team environment

  • Proficient multi-tasking skill set

  • Advanced analytical and ownership skills

  • Excellent verbal/written communication skills



  • Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.














    You may be interested in these similar jobs!
    Accounts Payable Specialist
    Riddell in North Ridgeville, OH

    Job Summary: The Accounts Payable Specialist III performs accounting and clerical tasks related to the efficient maintenance and processing of a…

    Read More
    Youth Sales Representative
    Riddell in Long Island, NY

    Youth Sales RepresentativeRiddell is a premier designer and developer of football helmets, protective sports equipment, head impact monitoring techno…

    Read More
    Customer Service Representative
    Southeast Gas in Troy, AL

    Southeast Gas has an immediate opening for a Customer Service Representative at its Troy Office. The job provides competitive pay and an excellent be…

    Read More
    Entry Level Sales Representative
    HGR Industrial in Euclid, OH

    INSIDE SALES REPRESENTATIVE $45K-$52K + Commission/BonusEUCLID, OHWe invite you to consider joining our team here at HGR Industrial Surplus! From top…

    Read More
    Call Center Representative - up to $45K
    Appleone in Pasadena, CA

    This is an amazing opportunity to join a growing organization! We are looking to hire additional call center representatives. New facility, state of …

    Read More
    Customer Service Sales Support
    Appleone in Boulder, CO

    Do you have a passion for forward thinking organizations along with a knack for technology? Do you enjoy providing top Customer Sales Support and pro…

    Read More
    Customer Service Associate
    Atrium Staffing in New York, NY

    This growing startup is located right in the heart of NYC (SoHo). They are seeking a hardworking, detail-oriented, and friendly Customer Service Asso…

    Read More
    Customer Service Representative - Computer Skills a Must!
    Peopleshare in Doylestown, PA

    PeopleShare is seeking qualified candidates for a Customer Service Representative in Doylestown, PA! Great opportunity to work within a small, close …

    Read More
    Accounts Receivable
    Appleone in Gardena, CA

    Accounts Receivable - Great Benefits - PAY UP TO $45k Great BenefitsRoom for GrowthPositive EnvironmentGreat Pay to $45KImmediate need for an Account…

    Read More
    Sales Representative
    Appleone in Los Angeles, CA

    We are now hiring an Outside Sales Representative - Assistant Branch Manager for a rapidly growing organization within the transportation industry! A…

    Read More
    Delivery Driver Non-CDL
    Oberweis Dairy in North Aurora, IL

    Pay Range: $34k - $45k SUMMARY POSITION DESCRIPTION Oberweis Dairy is seeking experienced professional Delivery Drivers who pride themselves on…

    Read More
    Customer Success Associate (Healthcare)
    ROCS in Reston, VA

    Loading... Why you want to work here:This is a rapidly growing tech start-up that is making it easier for patients to work with their doctors on sche…

    Read More
    Customer Service Support (SAP-SD, OR ERP)
    Acara Solutions in Livermore, CA

    Acara Solutions is hiring a Customer Service Support Representative with SAP Order Entry (SD) experience for our Livermore, CA based business partner…

    Read More
    Inside Sales Representative
    OnTime Business Financing in Libertyville, IL

    We are seeking an Inside Sales Representative to join our team! We are interested in hiring those who are looking for an opportunity to prove themsel…

    Read More
    Authorization Representative
    Orthopedic Physician Associates in Seattle, WA

    Authorizations Representative Orthopedic Physician Associates, a premier orthopedic practice minutes from downtown Seattle, is looking for a full tim…

    Read More