Associated Benefits and Risk Consulting is looking to add an Employee Benefits Account Manager to our team. Associated Benefits and Risk Consulting, a wholly-owned subsidiary of Associated Bank, is a premier employee benefits, business insurance and HR consulting agency. At Associated Benefits and Risk Consulting we attract people who are passionate — about doing exceptional work, making a difference and contributing to the communities in which they live. Not only are our team members the secret to our continued success — they have also made us one of the best places to work in the Midwest. Here are some more reasons why our employees made us one of the best places to work in the Midwest: * 401K, Employee Stock Ownership Plan and Pension Plan * Comprehensive benefit package, banking benefits and wellness programs * Great training and onboarding along with Personal & Professional Development * Leading edge technology, comprehensive tools and resources to assist you –including top tier access to a wide variety of insurance carriers from regional to global * HR Solutions –clients have direct access to HR Consultants and services * Partnership with Associated Bank provides a competitive edge –we have the ability to service our client’s total financial needs. * Community involvement/volunteer opportunities highly supported. Networking opportunities with Company Resource Groups Now let’s talk about the position: As an Account manager you will provide customer service to Employee Benefits clients and support to Benefit Sales Consultants and Marketers with the goal of client retention. You will utilize superior customer service skills to respond to client requests in methods that exceed their expectation. Serve as “inside” technical expert in employee benefits and client advocate with the carrier/TPAs/vendors. You’ll be responsible for managing the client and prospect needs by proactively initiating communication and/or resolution through introductory calls (introducing client to their service team, administrative procedures, and contact information), pro-active semi-annual service calls, and frequent updates during the life of an issue, client specific vendor evaluation, and/or program support (such as wellness). Ideally, you will develop “expertise areas” as assigned – these may be in relation to specific products, insurance companies, or computer programs.