Assistant Service Manager Crown Nissan

Asbury Corporate Office in Greenville, SC

  • Industry: Customer Service/Call Center - Call Center/Customer Service Manager
  • Type: Full Time
position filled
Crown Nissan of Greenville is Now Hiring Assistant Service Manager for High Volume Shop!
Nissan of Greenville is a subsidiary of Asbury Automotive Group (NYSE:ABG),a public automotive retailer with over 80 retail locations and 25 collision centers .
Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers, track record of consistently improving operating performance, and plenty of opportunity to earn a great income.
Apply now!
Pay and Recognition:
+ Weekly pay
+ Paid holidays & paid time off
+ Paid training
+ Stock equity grant awards (select management and front-line team members eligible!)
Insurance / Retirement:
+ Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
+ Up to 8 weeks paid pregnancy leave (disability leave)
+ Health savings
+ Flex spending accounts (tax free)
+ Short-term and Long-term disability plans
+ Life Insurance (Whole Life and Term)
+ 401k with company match
Learning, Tuition Assistance and Career Development:
+ Digital career path tool to assist with career development
+ Continuous training through Asbury University
Additional advantages:
+ Student loan relief resources
+ Employee assistance program
+ Employee discounts on vehicle purchases, parts and service repairs
+ Scholarship awards
+ Opportunities to join our community service initiatives
+ Aggressive Employee referral program with bonus opportunities
The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
+ Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
+ Actively promote good morale and good relationships among the dealership associates.
+ Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
+ Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
+ Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
+ Motivate the service advisors to provide consistent value for the dealerships customer.
+ Monitor advisors daily productivity, give feedback and formulate plans for improvement
+ Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
+ Monitor advisors interaction with customers on the drive and telephone for effectiveness
+ Assist in forecasting goals and objectives for the department and strive to meet them
+ Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
+ Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
+ Attend manager meetings and conduct service dept. meetings as directed
+ Address and resolve customer concerns
+ Assist in motivating, training and developing employees
+ Strong verbal and written communication is required
+ Must be able to manage in a fast paced work environment
+ Must be able to manage a team, motivate and develop
+ Experience with CDK or other automotive software is a plus
+ Must have three plus years in an Automotive Service Department
+ Must have three plus years as an Automotive Service Writer/Assistant Service Manager
+ Must be at least eighteen years of age
+ Must have a valid Drivers License
+ Must be able to pass pre-employment screening (background & drug test)
Requisition ID: 2020-23872
Post: external careers: 1/2/2020
External Company URL: asburyauto.com
Street: 2712 Laurens Road
Associated topics: customer service team manager, expertise, guide, guidance, manager, product support, review, senior, service manager, team manager

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