Manager of Infrastructure Services (Greenacres)

Arnold & Porter in Greenacres, WA

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
position filled

The Information Technology Department of Arnold & Porter has an opening for a Manager of Infrastructure Services in the Washington DC office. The Manager is responsible for the planning, managing and coordinating the 24x7x365 operations of the Firm's core systems, related infrastructure and the engineering staff that are responsible for the administration, monitoring and the maintenance of the systems and services.

Responsibilities include but are not limited to:
Managing the systems engineering staff responsible for compute, storage infrastructure, systems administration, and global data center co-location sites.
Developing and maintaining policies and procedures to ensure maximum availability of the Firm's IT infrastructure throughout all of the Firm's offices.
Ensuring compliance of IT policies and procedures including change control management policies, systems maintenance procedural policies, disaster recovery plans and business continuity procedural policies and system documentation policies.
Working with the information security and compliance teams as necessary.
Ensuring that all hardware is properly administered and maintained to ensure maximum availability.
Supervising the team's personnel on a day-to-day basis, including workload and workflow management, as well as managing the on-call systems engineering schedule.
Collaborating with the Systems Technical Architect to design and build a global architecture and roadmaps to enhance the Firm's infrastructure systems and applications.
Coordinating with other Directors and Managers to ensure that projects are completed efficiently.
Documenting and updating administrative procedures, security procedures, maintenance procedures and original system design manuals, as well as updated system design manuals for all systems.
Overseeing the development, design, and implementation of new infrastructure services and changes to existing services, ensuring that commitments are properly planned, staffed, monitored and reported.
Staying current on all technology advancements in respect to their application within the Firm.
Providing training and direction to achieve efficient operation of the department.

Bachelor's degree in Information Technology or related field is required, or a minimum of eight (8) years of related experience beyond the minimum required in lieu of a degree.
Minimum of eight (8) years of experience in technology management to include a minimum of five (5) years as a technical team lead or manager in an information technology environment.
Minimum of eight (8) years of experience in the management, design and implementation of IT infrastructure systems- specifically compute, storage and data centers.
Microsoft Certified Systems Engineer (MCSE) preferred, but not required.
Previous experience in legal information technology preferred.
Experience with supporting a multi-office, large global enterprise, multi-time zone environment.
Strong support, troubleshooting, and problem resolution capabilities.
Strong analytical, creative problem solving and process improvement skills.
A thorough understanding and appreciation of technology and its value to the business.
Experience working with application development and business teams.
Excellent communication skills including the ability to translate complex technical requirements/solutions to all executive and management levels.
Experience with VMware Infrastructure, vSphere, ESXi, and Virtual Center Site Recovery Manager
Experience with storage systems such as Pure FlashArray, Pure FlashBlade, NetApp, EMC VNX, and Hitachi HNAS.
Experience working with Microsoft Server operating systems and Active Directory.
Experience with Veeam Backup applications, as well as other Data Protection products.
Ability to function as a project manager, planning and coordinating the activities of internal and external resources.
Strong client service orientation and ability to interact effectively with individuals in all levels at the Firm, to manage and exceed expectations, and to exhibit a high degree of responsiveness, diplomacy, and professionalism in these client interactions.
Ability to solve practical problems and handle a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Arnold & Porter Kaye Scholer LLP is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations.

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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