Automotive BDC Representative

Arlington Heights Chrysler Jeep Dodge Ram in Arlington Heights, IL

  • Type: Full Time
position filled
Large volume dealership looking for several BDC agents to joing this growing team.  This is a fun, fast paced environment.  Internet leads are fastly going and in demand.  No experience necessary, we do all the training.  Must be highly energic and motivated!Responsibilities
* Handling of incoming and outgoing phone calls and emails.
* Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
* Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
* Answer customer internet inquires by both email and phone. 
* Schedule sales appointments and reschedule no show customers.
* Contact customers based on current marketing incentives.
* Follow up with existing and potential customers to generate leads and close sales.
* Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
* Following up in a manner that results in the customer visiting the dealership.
* Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
* Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
* Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfactionWhat We Offer
* Medical and Vision
* 401K Plan
* Paid time off and vacation
* Growth opportunities
* Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
* Paid Training
* Employee vehicle purchase plans
* Family owned and operated
* Long term job security
* Flexible Work Schedule
* Discounts on products and servicesQualificationsWe take care of our people with industry leading benefits which allows us - and you - to continue being amazing!
* Excellent computer skills a plus.
* Knowledgeable to call center environment.
* Automotive experience helpful but not required.
* Collections experience a plus
* Able to communicate persuasively with customers to set appointments.Physical DemandsConstant sitting 

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