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Thiscandidate will successfully lead and develop a team of Subrogation Claimprofessionals pursuing loss payment recoveries.
Select, train and develop an effective and efficient staff.
Spend time coaching, mentoring, training, and developing their staff,addressing other responsibilities that need to be done at this level, and anappropriate work-life balance has been achieved.
Provide the necessary guidance and training on preparing well writtenarbitration filings and settlement techniques.
Counsel employees on educational and job opportunities which will enhance theircareer development.
Assist in the training of staff in the operation and uses of the automatedclaim system.
Assist in the training of new Claims Technical Team Managers.
Establish and communicate clear performance standards and objectives.
Conduct performance evaluations; recommend salary adjustments, promotions,transfers, and dismissals.
Complete timely quality file reviews and train individual staff based uponresults
Review files on a periodic basis to determine accuracy and completeness and, ifrequired, issue directives for further evaluation, negotiations and/or contactwith legal channels.
Attend inter-company arbitration hearings, if requested
Extend settlement authority as warranted
Ensure exceptional customer service and high quality work is delivered fromdirect reports.
Monitor operations and staff and recommend, when necessary, changes in methods,procedures, structure and additions or changes in personnel to secure optimumutilization of resources.
Monitor reports on productivity trends; recommend and implement changes on anongoing basis to improve productivity.
Compile and analyze data and create reports to provide information tomanagement.
Assist in establishing Subrogation Office objectives supportive of the ClaimDepartment business objectives.
Collaborate with peers to ensure strong and consistent business outcomes andresults
Keep staff informed of current problems, changes and new developments in thedepartment and company by conducting periodic meetings.
Acknowledge success of team members and business units and builds a culture ofengagement and teamwork.
Administer all policies and procedures contained in the Arbella EmployeeHandbook; communicate to staff, interpret as necessary, and ensure compliance.
Control expenses to meet the Claim Office budget and keep expenditures to aminimum.
Keep Manager informed verbally and in writing of activities and problems withinassigned area of responsibility; refer matters beyond limits of authority andexpertise to Manager for direction.
Monitor workplace and work practices to ensure safe office conditions, and makerecommendations and/or changes as necessary.
Perform other related work as required or requested.
BachelorsDegree plus 4 or more years of progressive experience as a Claim Professionalor equivalent, demonstrating the technical expertise to handle a large activecaseload with a high degree of judgment and discretion.
Attainmentof The Institutes Associate in Claims designation.
Excellentcommunication, interpersonal, customer service and collaboration skills.
Ability tocoach,develop and build a high performing team.
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