SAP Support Analyst


: $38,820.00 - $51,900.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description


Supports system users (customers) by promptly resolving their Level 2/3 issues/queries working as required with the appropriate parties for resolution.
Job Responsibilities:

Maintain appropriate log of issues/queries as put forward by markets within support software

Optimize issue resolution by following production support procedures effective, efficient, documented issue resolution.

Work closely within the support team and liaise with other functional team member and/or managers in order to maintain and apply common processes.

Actively promote the designed processes within the organization

Contribute to group goals as set out in the methodology and achieve high level results by being proactive in the approach

Participate in ad-hoc and on-going support and Financial projects

Engage and manage customer relationship at an individual and group level

High School Diploma required

Bachelors degree in Business Administration or Computer Science OR a minimum of 1 year of SAP experience required

Proficiency with MS Office required

Knowledge of SAP Processes from finance to production and project management areas (SAP Roles or End User experience)

Configuration experience in SAP SD, MM, and/or FI/CO is preferred

Knowledge of PS integration points is preferred

Experience in using ITSM tools (ex. Remedy) is preferred

Exceptional verbal and written communication skills

Ability to speak some Spanish

Ability to work to tight deadlines

Able to take full responsibility for tasks/tickets

Involves up to 15% travel

Associated topics: administrative, administrative assistant, assist, assistant, co op, intern, internship, on call, support, supportive * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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