Deployment Manager (Keller)

Amexglobalbusinesstravel in Keller, TX

  • Type: Full Time
position filled

Position Summary:

The Deployment Americas team is looking for a Deployment Project Manager who will be responsible for deploying our business travel clients on to the GBT Online product suite. This role will provide consultation to client and facilitate vendor project teams when 3rd party OBT products are being deployed. The role requires both project management skills and a demonstrated understanding of how business travel technology products can support a clients travel program.

The successful candidate will be responsible for managing the complete lifecycle of the clients online deployment project, consulting on available product options, analyzing requirements to make configuration recommendations, identifying and managing project changes & risks, and ultimately delivering projects on time, within budget and with high client satisfaction. The ideal candidate will have a solid understanding of PMI methods and how to apply them to achieve project results, as well as strong technical knowledge of KDS, Concur and GetThere online booking tools, Expert Auditor, Connect Portal and Profile configuration capabilities.

Primary Responsibilities:

Manages individual projects to success to agreed upon project goals, while meeting / exceeding the budgeted project cost and timeline

Manages project team through a defined project lifecycle, strict adherence to project management protocol

Establishes strong credibilitywith client / client manager to become the trusted advisor throughout the project lifecycle

Consults with client on available product options and makes recommendations in support of project goals

Manages and modifies client expectations, manages project change controls and escalates risks as necessary

Elicits support of technical product subject matter experts, and/or other internal teams as necessary

Collaborates with team members and business partners across global locations

Must be able to travel to in person client meetings (up to 10% annually)

Scope:

Leads client facing project, consults and collaborates with internal and external project participants on roles/responsibilities, major deliverables,success measures, cost budget, project controls

Gathers, interprets and documents client technical site requirements

Finalizes project scope and obtains formal agreement from project sponsors / participants

Collaborate and partner with Implementation Project Manager to insure all technology deployment project plans are aligned with overall on-boarding project plans

Works with technical production teams to ensure all products are configured properly against client requirements

Facilitates internal end-to-end test plan, when multiple products are in scope, to ensure all products working as designed

Consults with client/client management on site acceptance test criteria, launch communication strategy

Facilitates project closure, transition to steady state support model, and distributes project satisfaction survey

Responsible for adhering to established standard deployment procedures and recommending changes to improve quality

Location

United States> Texas> Virtual Location

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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