User Researcher/Senior User Researcher, Digital Usability (College Station)

American Airlines in College Station, TX

  • Industry: Scientific Research - Electronic Engineering/Computer Science
  • Type: Full Time
  • $92,640.00 - 168,410.00
position filled
Job Description: Location: DFW Headquarters Building 8 (DFW-SV08) Additional Locations: None Requisition ID: 34433 Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This job is a member of the User Experience (UX) and Digital Customer Experience team within the Marketing & Loyalty Division. It is responsible for leading product and development departments as they create excellent customer experiences using user experience research to deliver strategic, tactical, and actionable insights to all levels of the organization, driving design improvements, innovation, and ROI. What you'll doCollaborating with stakeholders, business and IT teams to develop a deep understanding of the business prob define project objectives and key resultsCollaborates with product owners to develop a deep understanding of the business problem to influence design and product owner decisions in creating user-centric designsCreates test strategies based on OKRs and develop research strategies, usability test plans and scriptsEvangelizing user experience to the enterprise organization by developing an understanding and recognition of the importance of customer-centric best practicesEstablishing and defining user research best practices, methodologies, and tactics for gathering data and producing insightsDefining demographics, personas and target audiences across digital channels in the context of product / portfoliosAnalyzing user behaviors through interpreting analytics, A/B testing, benchmark studies and surveys from discovery through the agile development life cycleSits with developers and work through defects and enhancementsParticipates actively in quality assurance and user acceptance testing along with ITAttends all agile ceremonies and work with IT to ensure UX deliverables are implemented to the specification provided All you'll need for success Minimum Qualifications- Education & Prior Job ExperienceBachelor's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline, or equivalent experience or training3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similarExperience with research methods that lend themselves to an agile environment with a strong understanding of user-centered design Preferred Qualifications- Education & Prior Job ExperienceMaster's degree in Human Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Library Sciences or other related discipline5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similarExperience with design thinking Skills, Licenses & CertificationsWorking knowledge of CSS, HTML and technical applications such as the Adobe Creative Suite, Sketch, Flinto, etc.Able to write SQL queries, conduct statistical analysis, and do data miningAble to use and maintain state-of-the-art technologies including remote user testing tools and eye-tracking hardware/software to conduct research and generate, analyze and interpret qualitative and quantitative dataAble to understand and incorporate complex technical and business requirements into researchBlended skill set that can bridge the gap between IT and the businessAble to break down IT jargon for business understanding via visual mock upsAbility to present work in a clear and compelling manner to stakeholders (be able to explain design recommendations by citing best practices, research data or business requirements) What you'll get Feel free to take advantage of all that American Airlines has to offer:Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel
Associated topics: c++, c c++, computer engineering, electronic engineering, informatic, information technology, malware, optical, schematic, software engineer

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