Sr. Cloud Technical Account Manager

Amazon in Santa Monica, CA

  • Type: Full Time
position filled
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS EnterpriseSupport we re looking for a Technical Account Manager (TAM) to support our customers creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, BigData, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.As a Senior TAM, you will help craft and execute strategies to drive our customers adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers AWS environments operationally healthy. The closerelationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position willrequire the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!Basic qualifications 6+ years of technical engineering experience Experience with operational parameters and troubleshooting for three (3) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment Bachelor s Degree in Computer Science, Math, or related discipline required, or 8 years of equivalent work experience Internal enterprise or external customer-facing experience as a technical leadPreferred qualification Meets/exceeds Amazon s leadership principles requirements for this role Meets/exceeds Amazon s functional/technical depth and complexity for this role 7+ years of technical engineering experience Experience in operational parameters and troubleshooting for four (4) or more of the following:Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics / Security/ Applications Development in a distributed systems environment Experience in Informational Technology operations Professional oral and written communication skills, presenting to an audience containing one or more decision maker(s) Experience in a 24x7 operational services or support environment Experience with AWS services and/or other cloud offerings Optional Used for Specialist TAMs or similar specialized roles] Advanced Degree (MS, PhD)Amazon is an Equal Opportunity Employer Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

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