Manager, Fulfillment

Employment Type

: Full-Time


: Miscellaneous

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Job description

The Manager Fulfillment is responsible for managing the day to day operations of the pharmacy department by ensuring workflow efficiencies, developing procedures and employees, managing the inventory control, fulfillment, packing and shipping of the medication for the patient.

Job Responsibilities

  • Manages the production and quality process of the pharmacy functions by allocating resources to ensure
  • workflow efficiencies while adhering to applicable laws and regulations governing pharmacy practice.
  • Manages and coordinates the adherence to established customer standards by ensuring proper staffing levels of the Pharmacy Operations teams.
  • Develops the Group Supervisors in addition to their team through orientation, training, communication of rules and constructive discipline while building employee morale, motivation, and loyalty. Identifies and develops employees' abilities for promotional opportunities and potential contribution to the Company in order to meet the changing needs of the facility. Informs all appropriate personnel of departments' plans, programs, and operations that affect their areas, and encourages feedback from all employees to increase productivity.
  • Implements department organization structure through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority. Develops employees through orientation, training, establishment of objectives, communication of rules, and constructive discipline.
  • Manages team to ensure appropriate inventory levels are in stock to meet the needs of the patient population for the order fulfillment team and that purchases are made cost effectively by working closely with the purchasing and finance departments. Maintains the cycle count and physical inventory process. Facilitates all product recalls.
  • Facilitates the medication and administration supply inventory for out-of-date products, ensures inventory is checked regularly and assures removal of expired products from inventory
  • Acts as liaison for vendors including shipping carriers and shipping suppliers while working with the purchasing department to assure the use of cost effective supplies
  • Coordinates services with the Operations department managers to effectively interface the processing of the order through the appropriate operational stages and through the fulfillment of an order within productivity and quality standards.
  • Develops, implement and maintain Standard Operating Procedures and Detail Aids related to the pharmacy operations in accordance with state and federal regulations to service the patients based on changes related to the industry, system and fulfillment of the order in addition to the needs of the business.
  • Conducts timely performance evaluations for the subordinate staff; setts specific, measurable and realistic performance objectives; provides constructive feedback.
  • Other responsibilities as judgment or necessity dictate
  • Supervisory Responsibilities
  • Responsible for the development, oversight and implementation of departmental budget
  • Responsible for leading a team through teaching, coaching and inspiring by fostering a sense of energy, ownership and a responsibility for the flawless execution of operational excellence; engage in the selection and hiring process as needed
  • Business unit


    Required qualifications, skills and experience

  • Bachelor’s degree in healthcare or related area of study; or equivalent combination of education and/or relevant work experience
  • 5 years’ work experience as in pharmacy fulfillment or related field
  • 1 year of leadership / people management experience
  • Current Pharmacy Technician License/Registration without restrictions with State Board of Pharmacy if required in the State in which the position is located
  • Additional Qualifications
  • Strong written and verbal communication skills
  • Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions
  • Experience in coaching, mentoring, and training staff
  • Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, and sending out documents to attendees
  • Intermediate skills with Microsoft Office suite of products
  • Willing to travel up to 10% of time for business purposes
  • Desired qualifications, skills and experience

  • Master’s degree in healthcare or related area of study
  • Experience in specialty pharmacy setting or related field

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