Print Support Specialist I.MS Ops (Great Falls)

Advantage Resourcing in Great Falls, VA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • $38,940.00 - 56,680.00
position filled
*2 month contract*

POSITION PROFILE
Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory. JOB DUTIES AND RESPONSIBILITIES - Daily support of network and workstation printers - Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary - Keeps the customer up to date on the progress of problem resolution - Provides end users with detailed remote access knowledge and documents complete trouble shooting information - Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager - Responsible for on-site hardware & consumables inventory - Responsible for printer procurement as required by the customer - Responsible for printer hot swap inventory - Documents and reports all fleet meter reads - Maintains printer fleet tools/databases



Qualifications:

Candidate must be able to lift up to 50 lbs and stand/walk long periods of time. Responsible for the daily support of the client's multifunction printers.
Responds to customer requests for hardware, technical support, and training with the focus being on customer service.
Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.?
Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary.
Keeps the customer up to date on the progress of problem resolution.
Provides end-users with detailed remote access knowledge and documents complete troubleshooting information.
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager

About Advantage Resourcing

Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.



Associated topics: client, deskside, desktop, help desk, network, pc, support specialist, technician, technician iv, technology

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