Customer Service Representative II

Adecco in Baltimore, MD

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled
Adecco is currently assisting a local client in their search to fill a Customer Service Representative II job in Baltimore, MD! Apply now if you meet the qualifications listed below!
 
Type:                      Fulltime (40 hours / week) contract
Length:                  12 months
Pay:                        20.50 / HR
Shift/Hours:          Monday - Friday; Shifts between 7:00am - 7:30pm
 
 
Responsibilities for this Customer Service Representative II job include, but are not limited to:
  • Processes orders, prepares correspondence, and fulfills customer needs to ensure customer
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Primary job functions do not typically require exercising independent judgment
  • Typically reports to a supervisor or manager
 
Qualifications for this Customer Service Representative II job:
  • Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area
  • Proficient in Microsoft Office
  • Type proficiently (45 WPM minimum)
  • Pass a basic phone etiquette test
  • Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances)
  • Demonstrate ability to learn quickly and can retain information that is learned
  • Preferred experience with a multi-line phone system like Avaya or Cisco
  • Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc
 
Why work for Adecco?
  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent m edical, dental, and vision benefits
 
IMPORTANT: This Customer Service Representative II job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume.
 
The Adecco Group is a global leader in HR services.  Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world.  We offer employment opportunities at any stage in your professional career.  Contact us today to discuss available contract and direct hire positions.  Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans
 
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Adecco will consider qualified applicants with arrest and conviction records for employment


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