Enterprise Systems Lead

Ace Info Solutions in Bowie, MD

  • Type: Full Time
  • $153,080.00 - 153,080.00
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Ace Info Solutions, a Dovel company is currently seeking an Enterprise Systems Lead to support our federal project in Bowie, MD. The Enterprise Systems Lead will manage a team of systems, storage, backup administrators and serve as technical lead.


The systems lead may participate in risk management and preparation of technical reviews. Provide guidance and direction into configuration management, data management, and O&M activities and best practices. Participate in systems engineering activities which include one or more of the following: Concept of Operations formulation, requirements definition, system analysis and design, validation and verification, system integration and, system performance analysis.

The systems lead will coordinate multi-discipline support activities with multiple organizations. Provide solutions to complex problems of diverse scope where analysis of situation or data requires an in-depth evaluation of various factors. Interact daily with supervisor, operations manager, and technical staff in all project specialties. Interactions with client counterparts on project matters within area of responsibility.

Must work well with general guidance, generate competent technical input for operations type documentation, be detailed and security oriented. Must have excellent oral and written communications skills, as well as excellent interpersonal skills to deal with multiple contractors and government organization. Must have worked in large enterprise class type environments, be in line with industry best practices, think outside the box, and be able to make recommendations to improve overall governance and support continuous improvement.


  • 10 full-time years of progressive experience into an enterprise setting.
  • Demonstrated progressive experience in the managing of a technical operations teams.
  • Extensive infrastructure and application support experience.
  • Familiarity and practical application of advanced principles of ITIL/ITSM.
  • Excellent oral and written communication skills required.
  • Ability to present to executive management incident debriefs and root cause analysis reports.
  • Must be familiar with source and artifact control, configuration and knowledge management.
  • Be a customer advocate by consistently meeting, exceeding expectations and incorporating customer service into all aspects of work.
  • Advanced knowledge of x86 and SPARC architecture.
  • Demonstrated knowledge of Amazon Web Services (Public and GovCloud).
  • Advanced technical knowledge of the latest Microsoft and Red Hat operating systems.
  • Demonstrated experience with virtualization platforms (e.g. VMware, Hyper-V, OpenShift & Oracle).
  • Excellent understanding of enterprise storage technologies (SAN, NAS & Fabrics).
  • Solid familiarity with enterprise class backup systems running Veritas NetBackup.
  • Knowledge of government security policies and general vulnerabilities management.
  • Hands on experience with tools like Ansible, Puppet or other similar CM type tools.
  • 10+ years of experience with a Bachelors in Computer Science or related field.( In lieu of degree, a combination of education and 15 years of demonstrated hands on experience)
  • ITIL v3 certification and/or formal training in ITIL/ITSM preferred, along with equivalent work experience.
  • Any Microsoft, Red Hat or Amazon certifications are a plus.
  • Comfortable in a fast pace work environment.

Soft Skills and Abilities:

  • Organizational Skills: Can plan and prioritize work, both their own and that of project team. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.
  • Team Work: Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way. Ability to influence others and move a proposal effort toward a common vision or goal.
  • Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills. Strong interpersonal skills with the ability to interact effectively with all levels of personnel, elected officials, executive leadership, senior management, users, vendors and subcontractor personnel.
  • Problem Solving: Natural inclination for planning strategy and tactics. Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.
  • Results oriented: Able to drive things forward regardless of personal interest in the task.
  • Base Shift hours: 8:00 AM ET 5:00 PM ET, M-F (flexibility is required)
  • Must be available for on-call support as required.
  • Limited/Occasional telework may be available.

Additional Requirement:

U.S. Citizen is required for the position. Candidate must successfully pass a Federal Background Investigation.

Company Information

Ace Info Solutions (AceInfo), a Dovel company, is a leading Federal contractor with a focused vision: empower our clients, challenge our employees, and grow our business. Founded in December 2000, we are deeply committed to ensuring quality and customer satisfaction. We have a mature corporate infrastructure, strong management, and quality practices.

For over 15 years, we have successfully managed large and significant Federal programs. We have proven experience prioritizing client satisfaction, project quality, and providing innovative, cost-effective solutions to Federal clients. We will bring our commitment and best practices to every new project.

AceInfo is prime on 95% of our contracts, is headquartered in Reston VA, and has geographically dispersed office locations throughout the country, to include: Kearneysville, WV; Chesapeake, VA; Fort Collins, CO; Boulder, CO; Kansas City, MO; Bowie, MD; multiple Washington, DC Metropolitan locations, and project presence in 23 states in all time zones.

Ace Info Solutions is an Equal Opportunity Employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, disability or veteran status.

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