Camano Island Ace Hardware is looking for a full-time small engine Service Technician. The Service Technician plays a significant role in driving profitability through excellent customer service, technical and operational excellence, and implementing best practices for the various delivery of repairs and maintenance. Summary of Position: Provide excellent customer service by performing basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned consumer and residential small engine equipment. Essential Duties: Achieve assigned metric standards for performance and profitability. Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines. Products to repair include items such as Chainsaws, Lawn Mowers, Weed-eater, Pressure Washers, generators. Participates in Service Training programs required for the development of skills and knowledge. Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products. Maintains condition of inventory, tools and equipment. Maintains a clean work area and performs work in a neat and orderly fashion. Follows all safety rules and regulations in performing work assignments. Completes all reports, logs and forms required in conjunction with work assignments. Accounts for all time on designated equipment worked on. Account for all material used in performing assigned duties. Responsible to achieve job specific metrics and sales volume. Valid driver license is required and ensure that driving records remains insurable under the corporate auto policy. Help customers on sales floor. Other duties as assigned.
o High School Diploma or equivalent experience required; Associates degree preferred. o Valid driver's license required and maintain a company insurable driving record: Must have a clean driving record. o Basic Service Technician certification preferred. o Ability to use company computer systems and achieve a basic to intermediate computer functions. o Ability to work in a team environment and independently. o Proficient oral and written communication skills. o Customer Focused communication style. o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures. o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of small engine lawn, garden & power equipment. o Ability to operate vehicles and equipment used for diagnostic purposes. o Ability to provide your own set of hand tools, specialty tools will be provided by the company. o Fork lift experience preferred; or able and willing to learn. o Must meet all physical demands of position and work environment. Associated topics: fertilizer, labor, landscape, landscaping, lawn, mower, paver, podadore, street, superintendent