Billing Customer Service Rep (Westwood)
Compensation: $39,680.00 - $60,800.00 /year *
Employment Type: Full-Time
Industry: Customer Service/Call Center
Description provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, Responsibilities: - Provide timely customer service to incoming telephone calls in an automated call delivery environment efficient, accurate and professional manner to achieve an optimal outcome - To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business - Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries - Work effectively in a team environment using professional interpersonal and communication skills - Basic knowledge of Property and Casualty insurance principles and company products while processing work and meeting/exceeding service performance and quality standards - Utilize basic understanding of product & underwriting guidelines - Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next - As business priorities change, support other teams and process transactions as needed - Complete assignments and other duties as assigned - Maintain performance standards within a fast paced environment Qualifications Requirements - - Advanced verbal and written communications skills - Excellent organizational skills and ability to multi-task - Analytical skills - Knowledge of Microsoft office systems (Word, Excel, etc.) and demonstrated aptitude to learn specific technology - Ability to work independently, as well as in a team environment - Have an understanding of or the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines - Work on-site at a Chubb location - Work overtime as needed - Regular and reliable attendance Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we arecommitted to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law. EEO Statement At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment. Work Locations Job
Associated topics: associate, call center representative, call center specialist, clerk, client service, phone, platform support, product support, service specialist, telephone
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.
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