Associate Director, Data Governance & Operations (Zion)

AbbVie in Zion, IL

  • Industry: Executive Management - Administrative/Operational Support
  • Type: Full Time
  • $92,940.00 - 149,980.00
position filled
The US Patient Services team is an industry leading organization, providing unparalleled patient support, resulting in improved brand dedication and patient satisfaction. The Director of Data Governance & Operations works with the Director of Omni-Experience & Care Model Services for US Patient Services, and will lead the development of a new team, focused on the integration of data, technology, tools, people and processes for U.S. Patient Support programs. The Director of Data Governance & Operations will have oversight of data governance, data quality, data integration and architecture. This role will also partner with teams across U.S. Patient Services, helping design and implement a Data Governance program and processes, supporting the evolution of US Patient Services into a data driven organization. Does this align with your career path? Apply today?
Major Responsibilities:
  • Perform regular monitoring and audits of various DG policies, processes, procedures.
  • Report on findings of audits and DG metrics to reporting director and other Senior Leadership.
  • Defining and implementing policies and procedures for the day-to-day operational and administrative management of systems and data - including the intake, storage, processing, and transmission of data to internal and external systems.
  • Build and maintain data governance (DG) policies, playbook(s), processes, procedures for guiding various data management processes, including data security and privacy, data quality control and data dissemination activities.
  • Establishing data-quality metrics and requirements, including defining the values, ranges, and parameters that are acceptable for each data element.
  • Establishing the procedures for detection and correction of data-quality issues and the collaborate to establish policies, procedures, and internal controls affecting the quality of data.
  • Establishing the guidelines and protocols that govern the proliferation of data to ensure that privacy controls are enforced in all processes.
  • Compiling retention, archival, and disposal requirements and ensure compliance with internal policy and regulations.
  • Defining the policies and procedures for access to data, including the criteria for authorization based on role and/or the individual.
  • Working closely with data custodians to establish controls, stewarding evaluations on any suspected or actual breaches or vulnerabilities in confidentiality, integrity, or availability.

  • Position requires BS degree in a technical area.
  • Ten (10) years of experience leading a successful enterprise data governance program or similar years of experience in policy or data driven programs/projects that include working with data driven initiatives, privacy issues, or complex projects that touch multiple systems
  • Strong organizational skills, critical thinking, project management leadership skills and solid understanding of patient services business areas
  • Knowledge of industry standard methodologies, master data management (MDM), data governance, established data management principles and techniques, and emerging data and reporting technologies
  • Ability to work effectively across a matrixed environment and influence without formal authority
  • Shown ability to drive outstanding employee performance and engagement through developing, mentoring, motivating, energizing and inspiring team members.
Key AbbVie Proficiencies:
  • Demonstrated ability to coordinate a multi-functional team in order to achieve business objectives
  • Demonstrated ability to influence others in organizations who do not have reporting linkages
  • Ability to prioritize multiple projects at the same time and assure completion by due dates
  • Ability to clearly communicate complex and technical tasks, both written and orally.
  • Demonstrated ability to manage vendors
  • Demonstrated ability to lead projects and deliver results based on tight timelines
  • Ability to apply critical thinking to the overall business, and then develop tactics that best meet the strategic initiatives

Associated topics: administrative assistant, administrative staff, assistant, associate, beverage, chief operations officer, food, operation, staff, support

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