Service Desk Support - Norfolk, VA

Abbtech Professional Resources in Norfolk, VA

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled

Service Desk Support ? Norfolk, VA


?


Position Details:



  • Pay Rate: Dependent on Experience

  • Location: Norfolk, VA

  • Clearance: Interim Secret

  • Clearance: A+, Net+, or Sec+ CE

  • Duration: Long Term Contract


Position description:


?


**ABILITY TO PROCESS FOR INTERIM**


Experience: Requires (1-4) years of related experience in information systems, or equivalent combination of experience and college level education.



  • Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. Experience with Microsoft Windows OS, versions 10, 8 and 7.

  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop.

  • Experience with Hardware/Software troubleshooting.

  • Experienced in basic network troubleshooting (TCP IP).

  • Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.

  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).

  • Experience with IT information assurance and cyber-security.

  • Experience with Active Directory to include account creation/management and File Share permissions management.?



Qualifications:

Clearance: Active Secret (or higher) DoD Security Clearance or Interim Clearance.

Certification: Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce.


Associated topics: assistance, information technology, information technology analyst, information technology support, patient, support, support specialist, technical, technician iii, technology

You may be interested in these similar jobs!
Enterprise Service Desk Specialist Jr
Kforce Inc. in Norfolk, VA

RESPONSIBILITIES:Kforce has a client in search of an Enterprise Service Desk Specialist Junior in Norfolk, VA. The candidate provides remote support …

Read More
Enterprise Service Desk Specialist
Kforce Inc. in Norfolk, VA

RESPONSIBILITIES:Kforce has a client in search of an Enterprise Service Desk Specialist in Norfolk, Virginia (VA). The candidate provides remote supp…

Read More
Help Desk Technician (Virginia Beach)
VariQ Corporation in Virginia Beach, VA

OverviewVariQ has an exciting opportunity for a highly qualified Help Desk Technician Level I to support the USCG ITSS in Alexandria, VA.Additional I…

Read More
Desktop Support Specialist
T Parker Host Incorporated in Norfolk, VA

Desktop Support SpecialistNorfolk, VA* ****Job DescriptionTitle: Desktop Support SpecialistStatus: Full-time, Non-exemptCompany: T. Parker HostReport…

Read More
Office Assistant - Peer
City of Norfolk, VA in Norfolk, VA

DescriptionThe Norfolk Community Services Board (CSB) provides treatment, supports, and education to the community with a focus on mental illness, su…

Read More
Customer Support Representative
HireArt in Norfolk, VA

HireArt is helping our client, a quickly expanding ride-sharing app, add Norfolk, VA-based Customer Support Representatives to their team. The Custom…

Read More
Team Member-Franchise - 4168-Monticello-Norfolk, VA (Norfolk, VA)
Checkers & Rally s Drive-In Restaurants in Norfolk, VA

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are acting as the "Gri…

Read More
Team Member-Franchise - 4165-Azalea-Norfolk, VA (Norfolk, VA)
Checkers & Rally s Drive-In Restaurants in Norfolk, VA

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are acting as the "Gri…

Read More
Team Member-Franchise - 4230-E Little Creek Rd-Norfolk, VA (Norfolk, VA)
Checkers Drive-in Restaurants in Norfolk, VA

The Team Member delivers over the top guest experience while working in a variety of roles within the restaurant. Whether they are acting as the "Gri…

Read More
Performance engineer in Norfolk, VA - 10447
UpStream Global Services in Norfolk, VA

Performance engineer We have an immediate opportunity with a large F500 client in the Norfolk, VA area. We are looking for Performance engineer to wo…

Read More