Managing Director of Business Transformation Solutions
University of Massachusetts
: $146,240.00 - $146,240.00 /year *
: Executive Management
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Position Summary:Under the general direction of the Deputy Executive Vice Chancellor (DEVC) for Sales and Business Development, Commonwealth Medicine, the Managing Director, Business Transformation Solutions oversees the full spectrum of activities under the Business Transformation Solutions division. Commonwealth Medicine, the public service and health care consulting division of UMass Medical School, utilizes a unique public university partnership model to work with public health and human service agencies and other clients to anticipate, recognize and address some of the most complex problems facing at-risk, medically complex, disabled and economically disadvantaged populations.The Managing Director, Business Transformation Solutions will be responsible for leading the strategic business and tactical operations of Business Transformation Solutions, which includes the development, implementation and evaluation of Business Transformation Solutions' strategy. The Managing Director's portfolio will include maintaining, sustaining and scaling current Business, improving market penetration, enhancing and expanding product and service lines, diversifying revenue andidentifying new and emerging markets. The Managing Director will continuously assess and maximize the effectiveness of work processes through application of lean methodology and process improvement. The Managing Director will direct resources to ensure effective implementation of new business and realizing the client value proposition for the existing Commonwealth Medicine business portfolio. The Managing Director will contribute significantly to Commonwealth Medicine's strategic direction and its ability to meet and exceed budget targets and financial forecasts. The Managing Director will align Business Transformation Solutions' investment priorities to the goals articulated in the University of Massachusetts Medical School, Commonwealth Medicine and Business Transformation Solutions' strategic plans to ensure the proper allocation of capital, talent and operating expenditures. The Managing Director will continually evaluate the performance of Business Transformation Solutions against the strategic plan and recommend and/or implement adjusted allocations.The range of duties attendant to this senior-level executive position will span from internal management and operations to external business development and relationship building.The ideal candidate will leverage a large professional network, as well as outstanding interpersonal and leadership skills, to develop and sustain productive working relationships with keystakeholders and clients, including, but not limited to: the federal government; the Commonwealth of Massachusetts and other public sector partners; clinical systems and hospitals; outpatient and community-based health centers; trade associations and professional groups; consulting firms; and other health care entities. The Managing Director holds ultimate responsibility for the day-to-day running of the Business Transformation Solutions division and its strategic direction.ESSENTIAL FUNCTIONS:Lead the Business Transformation Solutions division and ensure that all employees buy into the Commonwealth Medicine and Business Transformation Solutions vision.Set the overall strategic direction of the Business Transformation Solutions division by devising and implementing a strategic plan for Business Transformation Solutions and work with their leadership team along with other Commonwealth Medicine leaders to achieve Commonwealth Medicine's goals.Execute the development, implementation and evaluation of business planning and project management best practices for Commonwealth Medicine to ensure that all Commonwealth Medicine projects address customer requirements and are completed within an established scope, timeframe and budget.Lead the growth of current external project management and program development business, improving market penetration, enhancing and expanding product and service line, diversifying revenue and identifying new andemerging markets.Manage reporting and analysis tools for project management and implementation processes, in collaboration with Strategic Growth and Business Development, Marketing Communications, and the Office of Client Relations.Plan and implement the long-term Business Transformation Solutions business strategies to achieve Commonwealth Medicine's strategic and growth objectives.Design a systemic approach to continuously improving Commonwealth Medicine's resource allocation (capital, operating and human capital) model to maximize the impact of funding decisions, business opportunities and/or market trends and to more effectively prioritize and deploy resources across the Commonwealth Medicine enterprise.Collaborate with the Entity Information Officer to plan and implement infrastructure services required to support the technology needs of Commonwealth Medicine's diverse organization.Collaborate with the Business Implementation and Value Proposition Specialist to prioritize key business units to determine effectiveness of service offerings and client satisfaction.Collaborate with the Senior Director, Process Improvement and Project Management to work with department managers in negotiating directly with clients concerning the scope, objectives and delivery dates for projects assigned to their section. Guide managers in their project and staff management responsibilities.Devise a 5-year plan for Business Transformation Solutions and work with the Commonwealth Medicine leadership team to oversee its implementation.Work with Business Transformation Solutions' leadership team to set organizational Key Performance Indicators to gauge performance in all areas of responsibilities.Look for opportunities to increase efficiencies and speed up processes across the Business Transformation Solutions units and implement new processes and procedures across the business.In conjunction with the Executive Vice Chancellor, Commonwealth Medicine, the DEVC for Sales and Business Development and the DEVC for Operations set the Business Transformation Solutions budgets in relation, and proportional to, the margin forecasts of all business units.Meet with the Commonwealth Medicine Director of Finance on a regular basis to review the financial performance of all business units.Work closely with the Director of Marketing & Communication on sales strategy and approach to winning new business, upselling and cross-selling existing clients.Analyze opportunities for growth in the Commonwealth Medicine market segments to drive profitability.Carry out regular SWOT analysis to mitigate any potential risks through industry and market changes.Develop productive working relationships with key clients and engage stakeholder groups to improve the quantity and quality of market/competitor intelligence and to shape the development of successful campaign strategies.Contribute to a coordinated communications program that effectively articulates Commonwealth Medicine's unique mission, vision, value and strategic goals to internal and external audiences and facilitates dialogue and decision making among and between Commonwealth Medicine's business units.Preserve and promote Commonwealth Medicine's talent pool by evaluating the workforce and launching tailored programs focused on the following: increasing diversity across all levels of the organization; offering value-added professional development training and opportunities for all staff; building leadership depth; and implementing a succession planning strategy.Lead and/or support the implementation of strategic plans and process as well as the cost improvement efforts for the organization.Assist department managers in negotiating directly with clients concerning the scope, objectives, and delivery dates for projects assigned to their section. Guides managers in their project and staff management responsibilities.Identify necessary resources to perform project work, including mobilizing and coordinating resources from UMMS and other campuses of the University system and other universities.Monitors work progress, including data analysis and report development, and oversees its timely completion.Oversee communications with Commonwealth Medicine clients regarding projects within the specified content area and ensures coordination of these projects.Delivers presentations of project results to University and state agency officials and staff as well as statewide, regional and national audiences; disseminates results through reports and academic publications.Performs other duties and responsibilities as required.REQUIRED QUALIFICATIONS:Bachelor's degree in related field. Completion of professional level graduate work (MPA, MBA, or MPH) preferred.Five years of experience, or equivalent, in business transformation, business development or organizational change management, that includes progressive and proven success in design, execution and evaluation of organizational growth strategies, identifying new market and/or product opportunities, overseeing go-to-market strategies with accompanying technology solutions in complex, matrixed and diverse organizations, and allocating resources and capital to achieve strategic, operational and financial goals.Demonstrated expertise and experience in all aspects of business development, including: change management, account management; capture and proposal development; and relationship management.Knowledge of health care challenges, opportunities, and trends impacting both public sector and private clients; experience and familiarity with state and federal health care models and challenges preferred.Well-developed financial, operational, and technical skills, together with proven expertise in strategy, organizational design, and innovation.Prior experience working in a leadership and/or senior level role at a complex, matrixed, and diverse organization. A track record of exceptional leadership ability.Experience in planning and implementing health technology and/or data analytics solutions is preferred. Associated topics: business, donor, endowment, event, mba, public, public relations, social media, stewardship, twitter
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.