Sales Account Manager - Seadog Cruises (Shrewsbury)

Employment Type

: Full-Time


: Sales

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POSITION DESCRIPTIONJob title: Account ManagerDepartment: SalesFLSA status: ExemptReports to: Director of Sales

Job Summary:Inspired by our commitment to excellence, the Sales teams at our Company* create unforgettable memoriesfor our guests. The successful Account Manager will successfully execute the sales plan for their assignedmarket segment and sub-segments, maximizing revenue generation from that territory.

Job Summary

Essential Functions:

Essential Functions


  • Develop comprehensive knowledge of guest and market needs
  • Execute the sales plan using effective sales techniques
  • Lead Generation- Network through current guests, telemarketing, attending trade shows andindustry events, requesting referrals
  • Sales Conversion- Successfully convert prospects to clients by conducting telephone sales calls toboth new and existing guests, and using effective closing techniques
  • Identifies guest needs and utilize in-depth product knowledge to prepare winning proposals
  • Balances Company and guest needs to create win/win situations
  • Convincingly presents proposals over the phone and in person during site inspections andappointments
  • Successfully upsells existing clients to higher value items
  • Handle objections and resolve guest problems
  • Establish relationship with associations/business organizations (e.g. Chamber of Commerce,Convention & Visitors Bureau)
  • Guest Service

  • Ensure prompt responses to guest inquiries
  • Ensure complete and accurate product details are communicated to the Food & Beverage (F&B) andOperations team to ensure proper product execution
  • Follow up with guest within 24 hours after the cruise to further develop the account and to:o Thank guesto Discuss other eventso Obtain cruise feedbacko Set up next meetingo Rebook for next yearo Get referrals
  • Work with Director of Sales to resolve all guest issues
  • Administrative

  • Use Salesforce CRM system to effectively plan and manage the activities in the assigned marketsand to track productivity of these sales activities
  • Use Salesforce CRM & Reservation systems to accurately book and manage reservations and cruisedetails
  • Maintain organization through time management, setting priorities, and accurate paperwork
  • Work with Sales Associate to collect payments and keeps accounts receivables up to date
  • Additional Responsibilities:

  • Attend applicable meetings as designated or necessary
  • Other duties as assigned by the Director of Sales
  • Accountabilities:

    The successful Account Manager will attain personal selling goals, will personally contribute to theunforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift andefficient in the execution of their assigned duties. Performance will be measured by sales achievement,management evaluation, and feedback from peers on the citys team.

    Job Specifications / qualifications:

  • Bachelors Degree in a discipline related to the work of the position preferred OR Associates Degreewith 1-2 years additional sales experience
  • Minimum of two (2) years total sales experience consisting of at least one (1) year outboundtelephone sales experience
  • Hospitality experience preferred
  • Strong written and verbal communication skills
  • Analytical skills required in order to identify and exploit selling opportunities
  • Proficient computer skills, including Microsoft Office, CRM and reservation software
  • For purposes of this job description only, references to the Company are to the following subsidiaries of EntertainmentCruises Inc.: Premier Yachts, Inc., Mystic Blue Cruises, Inc., Seadog Ventures, Inc., and Spirit Cruises, LLC. You areemployed by one of these subsidiaries, not by Entertainment Cruises Inc.

    Preferred Required
    Associated topics: director of sales, management, manager of sales, regional sales manager, sales director, sales management, shift lead, team lead, team leader, territory manager

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