ITSM Configuration Manager (Shrewsbury)


: $40,080.00 - $60,410.00 /year *

Employment Type

: Full-Time


: Information Technology

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Job Description

Intrested Consultant please share your resume at ASAP.

Very Urgent requirement/ Immediate interview:

Job Title:ITSM Configuration Manager

Location: Quincy, MA

Job Type: Fulltime Permanent

Visa:GC-EAD/ GC holder / USC/TN visa


  • Implements the organization's Configuration Management policy and standards.
  • Creates and manages the Configuration Management plan, principles and processes and their implementation.
  • Proposes CI naming conventions.
  • Establishes interfaces with Change Management, Release Management, Asset Management and tools.
  • Ensures that the CMS is updated when a change is implemented. Provides various reports, including management reporting Assists if configuration audits to check that the physical IT inventory is consistent with the CMS and initiates any necessary corrective action.
  • Supports any legal or regulatory compliancy requirements.

Skills expectations:

  • Proven customer support experience (at least 6-7 years) in a large scale and diverse environment, with a particular emphasis on the use of Configuration Management process and related procedures, escalation procedures and related disciplines
  • An understanding of IT infrastructure and their interdependencies and relationships.
  • Certification in ITIL at-least of Foundation level.
  • Experience in using asset and configuration inventory and related reporting tools to perform impact assessments.
  • Experience in Service Now or similar products
  • Good analytical skills; a structured and methodical approach
  • Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness.

Thanks & Regards

Nisha Sinha
IDC Technologies Inc.
Work: 408-###-#### Ext. 2063

Direct: 678-###-####


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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